Day - 08 Hour (United States of America)

Every badge and access request helps keep care moving, people connected, and Stanford Health Care facilities secure. As an Access Coordinator I, you will be a trusted problem-solver who turns access challenges into responsive, professional customer experiences.

This full-time, 100% onsite role is based primarily in Palo Alto and serves as the front-line resource for Stanford Health Care's badging and access operations. The Access Coordinator I supports employees, contractors, and visitors by providing timely access services while delivering exceptional customer service in a fast-paced healthcare environment.

In this role, you will:

• Manage badge creation, access requests, and ServiceNow ticket workflows supporting multiple Stanford Medicine locations (SHC, SOM, SMCH, SMP & SHC Tri-Valley).

• Assist walk-in customers, troubleshoot badge and access concerns, and resolve issues that may directly impact staffing, operations, and patient care.

• Process requests accurately and efficiently while balancing competing priorities and adhering to established policies, procedures, and security requirements.

• Provide professional, customer-focused support to employees, contractors, visitors, and other stakeholders throughout the badging and access process.

• Leverage customer service experience and knowledge of onboarding and offboarding processes, HR practices, badging, and ticket management to effectively address access requests, troubleshoot issues, and deliver a responsive and professional customer experience.

• Collaborate with internal teams and external partners to investigate and resolve access issues, escalate technical concerns, and ensure appropriate follow-through.

• Maintain accurate records and documentation while supporting consistent and standardized Access Office processes.

• Build a career path toward advanced technical support and enterprise-wide project coordination opportunities

The Facilities Services division enhances health through leadership, collaboration, and innovation. Our team offers essential non-clinical support 24/7, ensuring safe operations and planning for future needs. We represent the intersection of planning, construction, general services, and facilities operations. Learn more about Facilities Services at: Facilities Services | Stanford Health Care

The Facilities Infrastructure & Safety (FIS) business unit is vital in ensuring the safety, security, and operational integrity of Stanford Health Care facilities while also managing disaster preparedness and complex building systems to foster a secure healthcare environment. FIS is made up of multiple departments aligned in focus: Environmental Health & Safety, Facility Field Services, Protective Services, Security Services, Office of Emergency Management, Facilities Engineering - Systems, Operational Technology, Facilities Engineering- Infrastructure, Facilities Services Response Center, and Facilities Administration and Operations.

If you are interested in joining Stanford Health Care, please read the job description below and apply online.

This is a Stanford Health Care job.

A Brief Overview
The Access Coordinator I is responsible for the issuance and management of badges and physical keys across Stanford Medicine. Including intake of all facility access requests, assignment of access control and deployment of physical keys in alignment with Stanford Medicine policies and procedures. The role requires exceptional customer service interacting with all-levels across the enterprise and the ability to thrive in a fast-paced environment while maintaining the highest quality and ensuring the safety and security of all site personnel.

Locations
Stanford Health Care

What you will do

• Creation and distribution of badges for new employees across Stanford Medicine enterprise
• Provisioning access rights based on the staff roles and responsibilities in coordination with supervisors and area leaders
• Ability to maintain confidentiality and show discretion when disabling access for terminated staff
• Track, manage and prioritize customer requests through ServiceNow
• Supports maintenance of the Department Signature of Authority for restricted areas (e.g., Interventional Platform, Pharmacy, Physchiatry, Imaging, etc.)
• Supports New Hire Orientation issuance of new hire badges and keys in coordination of Human Resources and Department Leadership
• Assists the Compliance Department and Privacy Office Visiting Observer Program (designed for individuals who want to observe a procedure or other clinical or administrative activity at Stanford Health Care (SHC) or Stanford Children's Health (SCH) or their affiliate) by issuing temporary badge for the date the observation is approved
• Provisioning access to Medical Researchers by enrolling their biometric with IdentyTech readers
• Provisioning access and issuance of XT Medeco Security Key
• Manages the distribution of core keys through Smartsheet key tracker
• Activation and distribution of Real Time Location Systems (RTLS) device
• Supports maintenance of equipment and supply inventory for the badging office
• Maintain consistent customer service and professionalism in all interactions (e.g., phone, email, ServiceNow and in-person) to efficiently resolve badging requests, concerns and questions
• Ability to follow standard operating procedures for access control
• Strong computer and application (e.g., Microsoft Office, C-Cure, Milestone, ServiceNow, Medeco, Real-Time Location System (RTLS)) aptitude

Education Qualifications

• High School Diploma or GED Required

Experience Qualifications

• 2+ years work experience preferably in Security or Customer Service Required

Required Knowledge, Skills and Abilities

• Self-starter with ability to multi-task, problem solve and participate in cross-functional teams.
• Working knowledge and strong aptitude with security system and configuration; i.e C-Cure 9000.
• Knowledge of and proficiency in the use of Microsoft Office applications and standard office equipment.
• Ability to perform multiple tasks and adapt to changing priorities.
• Ability to travel for staffing staffing coverage

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Base Pay Scale: Generally starting at $40.90 - $53.17 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.