The Program Manager leads strategic programs that enable clients and our organization to confidently achieve meaningful outcomes - on time, within budget, and with high quality. By fostering alignment across stakeholders and ensuring governance, Program Managers help transform ideas into results that improve client experience and operational excellence. This role ensures strong governance, stakeholder alignment, and effective communication throughout program planning and execution.
This work ensures clarity, accountability, and progress for the initiatives that matter most, while creating an environment where teams can thrive and deliver with purpose.
RESPONSIBILITIES1. Monitor program performance, risks, and issues; implement corrective actions as needed.
2. Govern program execution and ensure adherence to organizational standards and methodologies.
3. Partner with Account Managers to understand client objectives and communicate program status.
4. Develop strategic program roadmaps by guiding cross-functional teams to define objectives, projects, business cases, milestones, and sequencing.
5. Oversee intake-to-approval process for program-level initiatives, including scoping and estimation.
6. Monitor program progress, risks, issues, and dependencies; escalate and resolve barriers.
7. Provide accurate reporting and insights to leadership and clients on program health and outcomes.
8. Drive accountability across delivery teams to meet timelines, budgets, and quality standards.
9. Facilitate stakeholder communication and alignment throughout planning and execution.
10. Collect and analyze data to prepare and present clear, compelling insights for key stakeholders.
11. Contribute to continuous improvement by identifying process gaps and recommending enhancements.
12. Mentor or coach to junior project management resources.
COMPETENCIES- Independent and Strategic Thinking
- Stakeholder Management and Communication
- Collaboration and Influencing Skills
- Adaptability and Change Agility
- Leadership and Accountability
Minimum Qualifications• Bachelor's degree in business, technology, or related field.
• 5+ years of experience managing complex programs with multiple projects and stakeholders.
• Proven record of delivering programs or initiatives on time and within budget.
• Ability to orchestrate, organize and drive outcomes utilizing a collaborative style.
• Experience implementing change management to support organizational transitions and adoption of new processes or systems.
• PMP, Agile or equivalent certification.
• Strong written and verbal communication skills, e.g., ability to write detailed, understandable notes and other business documents.
• Strong facilitation, negotiation, and stakeholder management skills.
• Ability to manage multiple responsibilities under deadline pressure.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Visio.
• Proficiency in Microsoft Project and project consolidation and management tools ("PPM").
Preferred Qualifications• Master's degree
• Experience within the insurance industry, preferably in life, health, annuity, or long-term care lines of business
The salary range for this position is $115,000-$160,000 depending on experience and qualifications.
