Tuknik Government Services, LLC, a Koniag Government Services company, is seeking an experienced A/V VTC Support Engineer to support mission-critical communications systems across secure federal environments. The ideal candidate will have hands-on experience operating, maintaining, and troubleshooting audio/visual, video teleconferencing (VTC), RF, and IT-based communication systems. This role requires strong technical expertise, the ability to perform under pressure, and a commitment to ensuring high availability and performance of operational mission capabilities.
The A/V VTC Support Engineer will be responsible for the operation, maintenance, testing, and restoration of a wide range of communications systems, including voice, video, RF, satellite, and data networks. The engineer will support mission operations by ensuring system availability, resolving technical issues, coordinating with third-party service providers, and training end users. This role requires the ability to make rapid, informed decisions in dynamic environments and to support evolving customer requirements, including occasional travel and surge support.
Key responsibilities include:- Ensure availability and performance - Maintain and test mission communication capabilities across IT, RF, voice, video, and data systems under varying conditions.
- Operate and maintain communications systems - Troubleshoot, analyze, and restore services; coordinate with third-party providers as needed.
- Determine operational courses of action - Apply technical expertise to recommend and implement solutions; brief customers on system status.
- Set up and train users - Operate and instruct users on voice, video, radio, satellite, and data network systems.
- Make tactical decisions under pressure - Take decisive action in stressed environments to ensure mission success.
- Manage dynamic tasking - Prioritize workload to meet customer expectations in changing operational conditions.
- Recommend process improvements - Identify efficiency gains and innovative approaches to enhance service delivery.
- Support new system capabilities - Assist with design, planning, testing, installation, and operational rollout of new systems.
- Maintain configuration and documentation - Ensure proper change control and maintain current system documentation.
- Respond to alternate locations - Travel or deploy as needed to support evolving mission requirements (approx. 10%).
- Perform physical installation tasks - Lift up to 50 lbs, work under desks, climb ladders, and manage cable routing as required.
Education and Experience:- Five (5) years of related experience in communications, A/V, VTC, RF, or IT systems support; or equivalent combination of education and experience.
- Experience setting up and troubleshooting circuits, equipment, and communication pathways.
- Experience making, running, and testing cables; performing loopbacks; and installing equipment.
- Hands-on experience using VTC equipment in operational environments.
- Ability to travel up to 10% based on mission needs.
Required Skills and Competencies:- Active DoD TS/SCI clearance with adjudication within the last 5 years or designated CE; ability to obtain and maintain special accesses.
- Experience supporting communications systems including voice, video, RF, satellite, and data networks.
- Strong troubleshooting skills across IT, RF, and A/V systems.
- Ability to operate under pressure and make rapid, mission-critical decisions.
- Strong communication and customer-facing skills.
- Ability to manage multiple tasks in dynamic operational environments.
- Must obtain CompTIA Security+ within 6 months of hire.
Clearance Requirement:- TS/SCI security clearance
Preferred Skills:- Four-year degree in a related technical discipline plus ten (10) years of related experience, or equivalent combination.
- Experience as a Network Administrator or Systems Administrator.
- 5-10 years of experience in RF systems (HF, VHF, UHF, EHF, AEHF).
- Experience with cryptographic systems, radio systems, VTC systems, satellite systems, and network architecture.
- Experience with inside cable plant distribution systems.
- Commercial or military RF systems training certifications.
- Operational experience in a military communications career field.
- Understanding of mid-range computer hardware and software.
- Training experience - ability to clearly explain setup and troubleshooting processes to end users.
