The A/V Systems Engineer provides advanced technical support for the design, integration, operation, and sustainment of CLIENT's enterprise audio/visual and conferencing capabilities across all CLIENT facilities. Working under the direction of the A/V Lead Systems Integrator, this individual supports the delivery of reliable, high-quality audiovisual experiences for CLIENT staff, leadership, and executive engagements, including conference room technology, digital signage, and executive briefing environments.
This role requires solid technical expertise in enterprise A/V systems, the ability to work independently on moderately complex A/V problems, and the capacity to serve as a qualified backup to the A/V Lead Systems Integrator when needed. The A/V Systems Engineer contributes to A/V project planning and execution, supports incident resolution, and ensures minimal service interruptions across CLIENT's audiovisual environment.
This role requires a strong blend of technical A/V knowledge, customer service skills, and the ability to work effectively in a fast-paced, mission-driven federal environment where executive-level engagements demand flawless audiovisual performance.
Key Responsibilities:A/V Systems Integration & Operations:- Provide advanced technical support for the integration, configuration, and sustainment of enterprise A/V and conferencing systems across CLIENT facilities
- Support maintenance and operation of conference room technology, digital signage systems, and executive briefing environments
- Assist in the integration of A/V systems with CLIENT's enterprise IT infrastructure, including Microsoft Teams Rooms, network connectivity, and endpoint management
- Support planning and execution of A/V infrastructure upgrades, refreshes, and new installations under the direction of the A/V Lead Systems Integrator
- Maintain A/V system documentation, diagrams, and configuration records in the Government ITSM platform and knowledge base
- Serve as a qualified backup to the A/V Lead Systems Integrator during leave, training, or other absences to ensure 100% coverage continuity
Executive & Priority Event Support:- Provide direct, hands-on technical support for executive-level meetings, briefings, and high-priority events
- Coordinate with the A/V Lead Systems Integrator and CLIENT event coordinators to prepare A/V systems in advance of scheduled engagements
- Execute pre-event testing and validation procedures to minimize the risk of service interruptions
- Maintain on-call availability outside core business hours to support executive engagements and priority events as needed
- Provide responsive on-site and remote support during active executive events and high-visibility meetings
Incident Management & Troubleshooting:- Diagnose and resolve A/V system incidents and integration issues independently for moderately complex problems
- Escalate complex or cross-domain A/V incidents to the A/V Lead Systems Integrator as appropriate
- Coordinate with network, Microsoft infrastructure, and NOC teams to resolve A/V incidents requiring cross-functional support
- Manage A/V incident records on the Government ITSM platform, ensuring accurate and complete documentation
- Follow and contribute to A/V troubleshooting runbooks, escalation procedures, and knowledge base articles
Microsoft Teams & Collaboration Platform Support:- Support integration, configuration, and administration of Microsoft Teams Rooms and related conferencing technologies across CLIENT facilities
- Coordinate with the Microsoft Infrastructure team to support proper configuration and management of Teams-based A/V endpoints
- Assist in troubleshooting and resolving Microsoft Teams-related A/V issues
- Stay current on Microsoft Teams Rooms updates, features, and best practices
Required Qualifications:Experience:- Minimum 3-5 years of hands-on enterprise A/V systems integration and operations experience
- Demonstrated experience supporting enterprise-scale A/V environments, including conference room technology, digital signage, and executive briefing systems
- Experience providing A/V support for executive-level engagements and meetings in a professional environment
- Experience integrating A/V systems with Microsoft Teams Rooms and enterprise collaboration platforms
- Experience in a Federal or private-sector enterprise environment of comparable scale and complexity
Technical Expertise:- Solid proficiency in:
- Enterprise A/V system integration and operations
- Conference room technology (e.g., Crestron, Extron, Poly, Cisco, Logitech)
- Digital signage systems and management platforms
- Microsoft Teams Rooms configuration and support
- A/V over IP technologies and transport protocols
- Display technologies (LED, LCD, projection systems)
- Audio systems (DSP configuration, microphone arrays, speaker systems)
- Working knowledge of:
- Enterprise network fundamentals relevant to A/V systems (VLANs, QoS, multicast)
- Microsoft 365 and Teams administration as it relates to A/V endpoints
- ITSM platforms (e.g., ServiceNow)
- IT security principles applicable to A/V systems
- ITIL 4 change and incident management practices
Required Certifications (Must be current and unexpired throughout performance):
- Certified Technology Specialist (CTS) - AVIXA (required)
- CTS-I (Certified Technology Specialist - Installation) (preferred)
- Additional preferred certifications:
- Crestron Certified Programmer or equivalent manufacturer certification
- Microsoft Teams Rooms certification or equivalent
- Extron Control Professional certification
- CompTIA Security+ or equivalent
