Job Title: A/V System Engineer
Location: Washington, DC
Type: Direct Hire
Work Model: Onsite - onsite
Security Clearance: Public truest or Higher
Responsibilities
- Provide advanced technical support for the integration, configuration, and sustainment of enterprise A/V and conferencing systems across CLIENT facilities
- Support maintenance and operation of conference room technology, digital signage systems, and executive briefing environments
- Assist in the integration of A/V systems with CLIENT's enterprise IT infrastructure, including Microsoft Teams Rooms, network connectivity, and endpoint management
- Support planning and execution of A/V infrastructure upgrades, refreshes, and new installations under the direction of the A/V Lead Systems Integrator
- Maintain A/V system documentation, diagrams, and configuration records in the Government ITSM platform and knowledge base
- Serve as a qualified backup to the A/V Lead Systems Integrator during leave, training, or other absences to ensure 100% coverage continuity
- Provide direct, hands-on technical support for executive-level meetings, briefings, and high-priority events
- Coordinate with the A/V Lead Systems Integrator and CLIENT event coordinators to prepare A/V systems in advance of scheduled engagements
- Execute pre-event testing and validation procedures to minimize the risk of service interruptions
- Maintain on-call availability outside core business hours to support executive engagements and priority events as needed
- Provide responsive on-site and remote support during active executive events and high-visibility meetings
- Diagnose and resolve A/V system incidents and integration issues independently for moderately complex problems
- Escalate complex or cross-domain A/V incidents to the A/V Lead Systems Integrator as appropriate
- Coordinate with network, Microsoft infrastructure, and NOC teams to resolve A/V incidents requiring cross-functional support
- Manage A/V incident records on the Government ITSM platform, ensuring accurate and complete documentation
- Follow and contribute to A/V troubleshooting runbooks, escalation procedures, and knowledge base articles
- Support integration, configuration, and administration of Microsoft Teams Rooms and related conferencing technologies across CLIENT facilities
- Coordinate with the Microsoft Infrastructure team to support proper configuration and management of Teams-based A/V endpoints
- Assist in troubleshooting and resolving Microsoft Teams-related A/V issues
- Stay current on Microsoft Teams Rooms updates, features, and best practices
Requirements
- Minimum 3-5 years of hands-on enterprise A/V systems integration and operations experience
- Demonstrated experience supporting enterprise-scale A/V environments, including conference room technology, digital signage, and executive briefing systems
- Experience providing A/V support for executive-level engagements and meetings in a professional environment
- Experience integrating A/V systems with Microsoft Teams Rooms and enterprise collaboration platforms
- Experience in a Federal or private-sector enterprise environment of comparable scale and complexity
- Solid proficiency in: enterprise A/V system integration and operations; conference room technology (e.g., Crestron, Extron, Poly, Cisco, Logitech); digital signage systems and management platforms; Microsoft Teams Rooms configuration and support; A/V over IP technologies and transport protocols; display technologies (LED, LCD, projection systems); audio systems (DSP configuration, microphone arrays, speaker systems)
- Working knowledge of: enterprise network fundamentals relevant to A/V systems (VLANs, QoS, multicast); Microsoft 365 and Teams administration related to A/V endpoints; ITSM platforms (e.g., ServiceNow); IT security principles applicable to A/V systems; ITIL 4 change and incident management practices
- Required Certifications: Certified Technology Specialist (CTS) - AVIXA (must be current and unexpired throughout performance); CTS-I (preferred)
- Additional preferred certifications: Crestron Certified Programmer or equivalent manufacturer certification; Microsoft Teams Rooms certification or equivalent; Extron Control Professional certification; CompTIA Security+ or equivalent
System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
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Ref: #851-Rockville-S1
