Requisition: 84270
PSEG Company: PSEG Services Corp.
Salary Range: $ 79,400 - $ 125,600
Work Location Category: Hybrid
Job SummaryThis position is a direct report to the Group Product Manager and will be supporting Nuclear applications and projects. In that capacity, this position is responsible for the following:
Product Consultants are the primary facilitators for product. Product Consultants are responsible for optimizing the value proposition. They anticipate issues and/or complications and respond well to time pressures.
They also work and communicate with a wide range of people - peers, vendors, staff members, broader functional and business leadership, and others.
Lead the effort to execute projects and manage on-boarding and also establish and maintain a collaborative working relationship with selected vendors. Serve as domain specific subject matter expert for Robotic Process Automation product line. Keep abreast of technical advances and best practices in IT.
Job Responsibilities - Analyze, optimize, and document IT operational processes including incident management, change control, and service delivery
- Collaborate with cross-functional teams to improve system uptime, performance monitoring, and root cause analysis
- Provide expert guidance on infrastructure upgrades, automation opportunities, and operational tooling
- Support disaster recovery planning, testing, and execution
- Develop and maintain dashboards and reporting mechanisms for operational KPIs
- Assist in the design and implementation of ITIL-based frameworks and best practices
- Lead or support operational readiness for new technology deployments and upgrades
- Advise on vendor selection, contract evaluation, and service-level agreements (SLAs)
- Mentor internal teams on operational excellence and continuous improvement
Job Specific Qualifications - Bachelor's degree in Computer Science, Information Systems, or related field
- 2+ years of experience in IT operations, infrastructure, or systems administration
- Strong understanding of ITIL, DevOps, and enterprise monitoring tools (e.g., SolarWinds, Splunk, ServiceNow)
- Experience with cloud platforms (Azure, AWS, or GCP) and hybrid environments
- Proven ability to lead cross-functional initiatives and drive operational change
- Excellent communication, documentation, and stakeholder engagement skills
- Department of Energy's regulation 10 CFR 810 is required
Desired - Certifications such as ITIL, PMP, or relevant cloud credentials
Some positions at PSEG require access to information covered by the Department of Energy's regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a "Generally Authorized" destination on the attached list not also a citizen, national, permanent resident of any country not listed; OR (4) a "Protected Individual" under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).
As an employee of PSEG, you should be aware that during emergency restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
For all roles, PSEG's drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing.
Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.
If you are a current PSEG Long Island (PSEGLI) employee and offered an opportunity with PSEG or any of its subsidiaries other than PSEGLI, you will be treated as a new hire. Please note that as a new hire to PSEG, your benefits will change and generally will be consistent with other similarly situated PSEG new hires. Similarly, for PSEG employees who accept job opportunities with PSEGLI, your benefits will change and generally be consistent with other similarly situated new hires of PSEGLI.
