Salary: $119,465.01 - $151,428.99 Annually
Location : Kent, WA
Job Type: Career Service, Full Time, 40 hrs/week
Job Number: 2025-24898
Department: KCIT - Information Technology
Division: Office of the CIO
Opening Date: 06/30/2025
Closing Date: 7/17/2025 11:59 PM Pacific
FLSA: Exempt
Bargaining Unit: C19 : PROTEC17-Information Tech
Full- or Part-Time: Full Time

Summary

The King County 911 Program Office has an opportunity for a 911 Technical Specialist. In this position, you will have an opportunity to utilize your technical skills in a way that makes a real difference. You will be part a team that supports the 911 infrastructure in King County and help ensure that maintenance and configuration changes are carried out to prevent interruption to this critical service. You will work with end-users and vendors to maximize system efficiency, while providing the optimum service possible to the people of King County. Once trained, you will assist in providing 24/7 service on a rotating basis.

The King County 911 Program Office supports 11 Public Safety Answering Points (PSAPs) in King County in addition to maintaining two test environments. This position serves as an integral part of a small team of Production Engineers supporting 911 Infrastructure in King County. The 911 Technical Specialist will also work closely with vendor support on issue resolution, software upgrades, new feature implementation and testing. This position will represent King County within the PSAP community as well as with the vendors and service providers.

King County Department of Information Technology (KCIT) KCIT uses the power of technology to digitally transform King County. Building vibrant communities through digital equity and social justice, KCIT offers innovative solutions that engage, empower, and serve our residents, businesses, communities and interested stakeholders. As the first-place recipient of the 15th annual National Association of Counties (NACo) Digital Counties Survey, KCIT is recognized for its vision, strategy, innovation, and collaboration. KCIT has a focus of delivering smart technology solutions that support customers, building stronger communities through innovation.

KCIT is providing the building blocks for many of the region's most critical services. As the business solutions partner, we collaborate with the 18 County departments to develop products and services that better serve the needs of our customers and our community. To learn more about KCIT, please visit:
Job Duties

• Analyze and test system performance, including impact of change.
• Serve as a primary escalation point for issues with 911 call delivery or equipment.
• Interface with the vendor for troubleshooting and resolution.
• Use knowledge of 911 systems and PSAP operations to research, evaluate and recommend improvements.
• Create and maintain documentation on the architecture and use of the systems.
• Automate routine tasks to improve efficiency and accuracy.
• Participate in Change Management, review proposed architecture and identify risk mitigation opportunities.
• Act as primary point of contact for after-hours support on a rotating basis.

Experience, Qualifications, Knowledge, Skills

• 3 Years supporting 9-1-1 infrastructure or PSAP system support
• Practical experience troubleshooting complex systems
• Proven ability to troubleshoot using remote connectivity
• Capable of working independently and within a team
• Ability to communicate clearly

Desirable Qualifications

• Familiarity with reporting platforms and report creation
• Collaboration and teamwork
• Initiative and strong work ethic
• Security Awareness
• Passion for continuous improvement

Other Qualifications

• Valid WA State Drivers License
• Successful completion of a Criminal Justive Information System (CJIS) background check including fingerprinting
• This position will require a polygraph test throught the KC Sherriff's for secure access

Supplemental Information
Hybrid Work

The work associated with this position will be performed through a combination of onsite work at various KC facilities and telecommuting. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. King County has a robust collection of to support when working remotely.

Classification

IT Production Engineer-Senior - 7130800
Union

This position is represented by Protec17: Information Technology

Work Schedule

The normal workweek for this position is Monday through Friday, 8:00 a.m. to 5:00 p.m. This position is FLSA Exempt and is not eligible for overtime pay. Once trained, you will assist in providing 24/7 service on a rotating basis.
Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? dedicated to serving one of the nation's best places to live, work and play.

Guided by our , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

Are you ready to APPLY!?

The recruitment for this position is open to all qualified candidates. This recruitment may be used to fill future vacancies. A completed King County Application, Resume andCover Letterare required for consideration. Applications submitted without all material will not be considered.
Questions

If you have questions regarding this recruitment, please contact Shannon Hoeper, [email protected] or 206-263-6957.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:

• Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what's best for themselves and their eligible dependents
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
• Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
• Transportation program and ORCA transit pass
• 12 paid holidays each year plus two personal holidays
• Generous vacation and paid sick leave
• Paid parental, family and medical, and volunteer leaves
• Flexible Spending Account
• Wellness programs
• Onsite activity centers
• Employee Giving Program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs

For additional information about employee benefits, visit our

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.

For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
01

Are you authorized to work in the United States?

• Yes
• No

02

Does your authorization require sponsorship now or in the future from an employer or other source? (This does not preclude you from being considered for this position.)

• Yes
• No

03

The person hired for this position must successfully pass a Criminal Justice Information System (CJIS) background investigation. Are you willing to undergo a thorough background investigation prior to an offer of employment? This will include reference checks with previous employers, and a criminal background check including fingerprinting,

• Yes
• No

04

Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? ANDIs this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? ANDDo you possess the skills and abilities to qualify for this position?

• Yes, I was given a layoff notice from my Career Service role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.
• No.

05

If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided:1. The title you held when you received your layoff notice2. The department you worked in3. The effective date of your layoff
Required Question