Position Overview:
Apave America is currently a qualified professional to join our team as an Operations Manager located in Anacortes, WA. The ideal candidate will possess strong expertise in Non-Destructive Testing (NDT) methods and a thorough understanding of ISO standards. This position plays a critical role in ensuring compliance, quality assurance, and operational excellence across various projects and locations. The successful candidate will demonstrate technical proficiency, attention to detail, and the ability to work independently in dynamic environments.
General Responsibilities
Operations Management:
Oversee daily operations of the personnel, including equipment rental, sales, repair, training, and calibration services. Manage inventory levels and ensure the availability of equipment and tools for customer needs.
- Ensure compliance with company policies, industry standards, and safety regulations.
- Identify new business opportunities, build relationships with key clients, and negotiate contracts.
- Collaborate with the sales team to achieve sales targets and maximize revenue.
- Develop and implement strategies to drive business growth and expand market presence within the region.
Customer Service:
- Ensure exceptional customer service by addressing client inquiries, resolving issues, and maintaining strong client relationships.
- Monitor customer feedback and implement improvements to enhance service quality.
- Demonstrates strong work ethics, driven by results, core values and integrity which aligns with the company culture.
- Lead, coach, and develop a high-performing team of professionals, including technicians, sales representatives, and support staff.
- Conduct regular performance reviews, provide feedback, and identify training needs.
- Foster a positive and collaborative work environment that promotes teamwork and employee engagement.
Qualifications, Experience and Requirements:
- Bachelor's degree in business administration, Engineering, or a related field; or equivalent experience.
- Management experience with a minimum of 5 years promoting operations and sales skillset. Industrial Non-Destructive Testing (NDT), RVI, Environmental or Industrial Drone and Robotics experience across the various industries.
- Strong leadership and team management skills with the ability to effectively communicate, assess processes and maximize engagement at all levels within the organization.
- Excellent communication (written and verbal), negotiation, and interpersonal skills.
- Solid understanding of structure, project management and process organization, financial management; forecasting and budgeting including the knowledge to apply profit and loss.
- Responsible to train and mentor by setting clear goals; investing time into employee development and actively coaching a team that drives positive results through individual and business growth.
- Foundational understanding of customer service and business operations to analyze data, identify trends, and make informed decisions.
- Knowledge of industry regulations, safety standards, and quality control processes.
- Proficiency in using business management resources, software and tools.
- Knowledgeable in Microsoft Software: Outlook, Word, Excel, and various IDMS platforms
- Valid Driver's License and pre-access drug and alcohol testing required
- Pre-employment background checks will be required
- Valid TWIC Card required
- Travel to sites as needed
Work Conditions:
- Position is based out of a branch office
- Field duties require indoor and or outdoor work in a plant atmosphere
- Interaction with other crew employees, as well as supervisors and client personnel
- Working in plant and/or shop areas around production machinery with extreme noise levels
- Working in extreme heat and or cold indoor and or outdoor weather conditions
Physical and Mental Requirements:
- Move, carry, and lift objects 50 lbs. or more.
- Must be able to walk, stand, bend, reach, and climb.
- Must be able to work indoors and outdoors in all weather conditions.
- Must be able to wear safety equipment as required by the safety department for personal protection
- Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits employee to communicate effectively
- Sufficient vision or other powers of observation, with or without reasonable accommodations, which permits employee to investigations
- Sufficient manual dexterity with or without reasonable accommodation, which permit the employee to perform routine in-field or office job duties
- Sufficient personal mobility and physical reflexes, with or without reasonable accommodations to perform in-field or office job duties
- Sufficient personal mobility to maneuver within a refinery or plant environment to include the ability to gain access to elevated platforms via ladders or stairwells
- Ability to maintain focus and multitask effectively
- Travel required
Benefits:
- Dental Insurance
- Vision Insurance
- Health Insurance
- Paid Time Off
- 401(K) W/Matching
- Flexible Spending Account
- Health Savings Account
NOTE: To be considered, applicants must be able to provide documentation of current or previous certifications, as well as all classroom and/or on-the-job training (OJT) hours required for certification.
Ready to take the next step in your career? Apply today!
