Your role at a glance
Supervisor, Critical Facilities Operations will cover swing shift working Mon-Fri 1:00pm-10:00pm

What we are looking for
Key Roles and Responsibilities:
Supervises the Data Centre Technicians and the Facilities Technicians.
Operates and maintains data centre in such a condition as to assure the most optimal uptime to customers for facilities services (electrical, cooling, etc. measured by Five 9's).
Tasks out the CFOps team in such a way that complies with all local, state, and federal requirements for fire, health and Life Safety.
Provides tasking for the daily operations and maintenance scheduling of non-critical and critical maintenance.
Ensures the CFOps team works effectively to achieve the CFOps goals, reviewing budget, staff planning, NPS, efficiency, etc.
Analyzes data centre equipment to obtain maximum effectiveness and efficiency; safety, cost, equipment longevity, and reliability.
Conducts in-depth training with the Data Centre Technicians on equipment, PM's, QA and CFOps procedures/processes.
oManages and maintains all training documentation; provides documentation to HR.
Ensures data centre operates at maximum efficiency, including: analyzing existing operating conditions, recommending new technologies, maintaining customer SLA requirements, and improving overall efficiency while maintaining budget expectations.
Works with customers to provide successful installs that exceed expectations - delight the customer.
Supervises the safety and well-being of all CFOps team.
Responsible for shift assignments, timekeeping review & approval and PTO approval for all assigned Data Centre Technicians and Facilities Technicians.
Writes and Reviews non-critical and critical Method of Procedures (MOP's), Standard Operating Procedures (SOP), Standard Method of Procedure (SMP) and provides input.
Supervises the execution of non-critical and critical Method of Procedures and ensures their thorough completion.
Performs other duties as assigned.
Knowledge, Skills and Attributes:
Strong background in electrical and mechanical systems design review, layout, installation, commissioning and operations
Expert knowledge of low voltage systems, including fire, security and PLCs
Expert knowledge of NFPA Electrical, Fire and Life Safety and building codes
Expert knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25 and compliance issues
Expert knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)
Experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems
Strong supervisor skills
Excellent communication skills, both written and oral
Extensive hands-on experience installing, maintaining and troubleshooting large commercial and industrial mechanical & electrical systems including:
o12kV switchgear
o480/277 and 208/120 volt electrical generation and distribution systems
oDiesel powered AC generator plants up to 2MW
oStatic UPS systems
oMulti-string flooded cell batteries and monitoring systems
oStatic switches
oPLC and relay logic controls
oPower monitoring systems
oData centre power distribution and management systems
oVFD Drives
oLarge Centrifugal Chillers
oCooling Towers
oWater Treatment Systems
oHVAC equipment
oComputer Room AC Units (CRACs)
oKyoto Cooling Units (where applicable)
oOperating Building Management and Industrial PLC Control Systems
oEmergency Standby Diesel Generator Systems
oFuel/Oil systems, Fuel/Oil Day tanks and Fuel/Oil Storage Tanks
oKnowledge of NFPA 25, sprinkler and dry-stand pipe systems, including Emergency Fire Pump where applicable
oChilled/Condenser Water Pump
oWell/Vault or Sump Pumps
oDomestic Water systems, including BackFlow Prevention devices
Proficient with MS Office Suite (Word, Excel, PowerPoint, Project)
Ability to train the electrical and mechanical teams on the systems and the procedures
Ability to conduct power & fire system capacity, safety and code compliance assessments
Ability to operate in and promote a rigorous process-driven, team environment
Ability to logically analyze and solve problems
Ability to multi-task multiple projects
Detailed oriented
Academic Qualifications and Certifications:
Bachelor's degree or equivalent in Engineering or similar field required
Required Experience:
Solid experience in data centre and/or critical facilities
Developing experience managing and motivating critical facilities operations and maintenance teams

Compensation Pay Range

For roles residing in the US, we share pay and benefit levels to support pay transparency requirements. For other countries, we are more than happy to share our competitive pay and benefit levels during the interview process.

This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is:
$108,900 - $155,600

All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.