Position Overview

This position oversees and manages the day-to-day activities of their respective Division Operations Area.  As an Operations Supervisor, you will set expectations and provide feedback to team members daily.  You will be responsible for maintaining and improving the overall quality and KPIs of your teams’ area through continuous improvement. 

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Support critical leadership functions for team including hiring, coaching, performance management, annual review, merit and engagement survey processes required to build a strong productive team
• Oversee, plan, and organize the department including responsibility for safety, organization, quality, compliance, turnaround time, efficiency, cost, and employee motivation daily
• Maintain accurate labor reporting of all hours within their area
• Work with divisional leadership to set area objectives including identifying the milestones, and executing the plan to include upward feedback
• Responsible for bank metrics in the area and department (Quality, SLA, Efficiency) and department or sub-department KPI’s and daily communication of goals and priorities
• Manage business issues and complaints in your area for root cause and improvement
• Oversee team training, including cross training, and new employees
• Meet with each employee within area monthly to review performance, what’s working, and what’s not working
• Develop and mentor team technicians daily
• Identify and mentor future bench opportunities
• Support positive collaboration across teams, managing any necessary conflict proactively
• Initiate and support continuous improvement efforts to achieve business strategy and goals relative to profitability, cost control, and increased efficiency
• Prepare and participate in ISO, FDA, Internal Audits, and tours as required
• Utilize Entrepreneurial Operating System “EOS” tools to create and improve work process and workforce
• Write and deliver annual performance reviews with Leadership support and guidance
• Other duties as assigned

Competencies (Knowledge and Skills needed for this position.)

• Work in a team environment
• Support the on-boarding/training of new team members
• Focuses on getting better every day
• Produce high quality work
• Willing to help other areas as needed
• Extensive knowledge of product line
• Lean Fundamentals & 5S
• Demonstrated knowledge and proficiency in the principles, procedures, and best practices related to manufacturing & fulfillment operations.
• Effective oral and written communication skills and group presentation skills.
• Ability to adapt to/work with a diverse workforce.
• Ability to work independently and as part of a team.
• Software proficiency including Excel, Word, and PowerPoint.
• Ability to identify opportunities for process improvements.
• Demonstrated organizational and administrative skills.  Attention to detail, ability to prioritize and handle multiple tasks and projects concurrently.
• Ability to Lead, Manage, and hold team members accountable

Desired Qualifications

Required Education: High School Diploma/GED

Preferred Education: Bachelor’s degree

Preferred Experience:

• 2+ Years of leadership experience
• Proficient in Microsoft Office
• Leadership experience across multi-functional teams
• Experience working in a regulated environment (ISO 13485:2016, ISO 9001, FDA QSR)
• 3 years of Order Management, Technical Support, Warehousing or Manufacturing experience directly with hearing instruments
• Process flow for custom product manufacturing: O/E, Assembly, Repair, Test & Insp., Invoicing, Shipping, International Experience, Information Systems (user competency), Kronos Application, Microsoft Office (Excel, Word, PowerPoint).
• Experience with Lean tools & EOS

Travel: Travel would be limited and then mainly local, if necessary, for learning opportunities.  Based on need, could support Global travel to share and develop Center of Excellence opportunities.

Direct reports: Individual contributors

Indirect reports: n/a

Job Location: Shakopee, Minnesota

Working Environment: The position will be working in the Operations area. 

Physical Demands:

Able to stand or sit for long periods of time. 

Able to lift 25 pounds by self and 50+ pounds with a team lift.  (i.e. Sitting, standing, lifting, bending, reaching, etc.)

Position Type and Expected Hours of Work:

2nd shift hours Monday - Friday with possible weekends as needed.