Salary: $86,565.00 Annually
Location : West Chester University, PA
Job Type: Regular / Full-Time
Job Number: 27-01
Department: Academic Affairs
Division: Registrar's Office
Opening Date: 07/16/2026

Position Summary
Reporting to the Assistant Vice President & University Registrar, the Associate Registrar for Academic Technology/Business Analyst provides guidance and leadership on the technical aspects of student record management including requirement gathering, testing, and training. The Associate Registrar will set up Banner tables and forms for the term, perform records maintenance, testing and validation of new reports, workflows, and functionality, and optimization of the Ellucian Banner student information systems (SIS). The Associate Registrar collaborates to develop and support new initiatives to improve system efficiency, reporting, and staffing training. This position also provides project management for both current projects as well as updates and monitors the on-going office production calendar.

The ideal candidate will demonstrate strong leadership possessing functional expertise and excellent project management skills. This person will be highly collaborative, intently communicative, and work independently in a fast-paced, high volume, deadline driven, and team orientated environment. The candidate will leverage their experience and expertise to the organization's processes and architecture whilst ensuring adherence to established industry standards and national best practices across all functions.

Responsibilities include:

• Collaborate with the Office of the Registrar, Academic and Enterprise Systems, and other campus partners to develop, improve, and streamline registration and student records processes in registrar systems, including Banner, Argos, DegreeWorks, and OnBase
• Serve as a functional lead for the Banner Student Information System (SIS), especially for new functionality and system testing and validation
• Track, schedule, and plan for system upgrades, including collaboration with staff on testing and changes
• Lead Registrar reporting spec development and testing (Argos)
• Support the degree audit (DegreeWorks) as needed
• Manage and improve the Office of the Registrar production calendar and monitor deliverables and deadlines
• Lead preparation timeline for each registration cycle and support system set up
• Assist in the planning and development of staff training, documentation, development opportunities, and retreats
• Proactively monitor student record data and identify gaps in business processes
• Coordinate with other offices including Admissions, Financial Aid, Bursar, and The Graduate School to support system needs
• Perform other duties as assigned

Minimum Qualifications

• Bachelor's degree
• Two years of system project management experience
• Technical and/or Functional experience using student information systems/applications (example: Banner, Argos, DegreeWorks, ProcessMaker, OnBase, 25Live, Parchment, and CourseLeaf)
• Experience establishing report specification(s) and testing/validation standards

Preferred Qualifications

• Master's degree; and/or
• Two years of higher education, enrollment, or Registrar's Office experience; and/or
• Demonstrated knowledge of Registrar practices and procedures; and/or
• Technical/Functional experiencing working with Ellucian Banner application; and/or
• Experience developing reports; and/or
• Experience creating systems documentation; and/or
• Experience creating training materials; and/or
• Experience using JIRA project management applications; and/or
• Experience coordinating and conducting systems testing; and/or

• Experience working collaboratively across functional teams.

Special Instructions
There is the possibility of working remotely occasionally subject to departmental operations.

The salary for this position is $86,565.

Excellent benefits package including undergraduate tuition fee waiver for self and dependents.

Apply online at Incomplete applications will not be reviewed.

Review of applications will begin immediately and continue until the position is filled. This advertisement may be closed without notice upon receipt of a sufficient pool of qualified candidates.

Required Documents for Consideration

To be considered an applicant for the position, please submit the following:

• Cover letter
• Curriculum vitae/Resume
• List of three references with contact information (Include position title, phone number, and email address).

To be considered a finalist, applicants must successfully complete the application and interview process.

All offers of employment are subject to and contingent upon satisfactory completion of all preemployment criminal background checks.

Email for questions regarding the application process.
WCU proudly offers comprehensive employee benefits including health, vision, and dental insurance, generous retirement plans, many wellness programs, a tuition waiver for self and family members, and training, development and advancement opportunities.

• On the first working day, new employees are eligible to enroll in medical, prescription, dental and vision benefit plans. Medical and prescription drug coverage includes PPO health, prescription drug, and hearing coverage.
• Dental and vision coverage is offered at no cost to employees.

• The Healthy U Wellness program rewards participants with reduced health care premiums and provides tools and resources to maintain good health.
• Flexible spending accounts allow employees to withhold income from their paychecks before taxes for reimbursement of approved medical and dependent care expenses.
• A University mission to support employee personal and professional growth.
• PASSHE tuition waiver lowers the cost of college expenses.
• Leave and time-off benefits include generous paid vacation, paid sick time, military leave and paid time off for most major holidays.
• Choice of two group retirement plans with generous employer contributions.
• Voluntary retirement plans offer two additional options to save and invest money for retirement and are available to all employees upon their date of hire.
• Group life insurance is provided at no cost to all permanent employees.
• Voluntary long-term disability insurance (LTD) and voluntary group life and personal accident insurance (VGLIP/AD&D) are available to employees.
• State Employee Assistance Program (SEAP) provides a wide range of free services including counseling, legal, and financial services.

The employee group for this position is Nonrepresented Employees (Managers).
For additional benefit details please see the PASSHE EMPLOYEE BENEFITS PAGE .

Theinformation is provided for general purposes only. Legal Plan Documents will govern any discrepancies that may arise. Benefits, benefit levels, and eligibility rules are subject to change. The benefits described are available to most employees; however, certain eligibility requirements must be met.
01

Do you have a Bachelor's Degree?

• Yes
• No

02

Do you have experience with Banner Ellucian SIS?

• Yes
• No

03

Do you have at least two years of higher education, enrollment, or Registrar's Office experience?

• Yes
• No

Required Question