Job Title: 24/7 User Support and System Specialist
Job Category: Intelligence
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required:
Type of Travel:
Anticipated Posting End: There is not an anticipated end date for this posting since applications are needed on an ongoing basis.
Responsibilities:
Provide exceptional Customer Service to Intelligence professionals using your operational Intelligence Community knowledge
Solve Problems in real-time through first-line troubleshooting of software issues
Support Mission-critical Systems 24/7 through rotating shifts (including nights, weekends, and holidays)
Bridge the Gap between users and developers with your intelligence expertise
Monitor and Maintain multiple security domains and applications including MIST, Watchbox, Intelbook, Linx, Reports, Sheets, and Drive
Keep Intelligence Tools running when users need them most
Apply your operational knowledge to help users maximize these powerful applications
Quickly diagnose and resolve issues before they impact mission success
Communicate complex technical concepts clearly to intelligence professionals
Contribute valuable field expertise to enhance future software development
Qualifications:
Required:
Active TS/SCI with polygraph
5+ years of Military or Intelligence Community experience with expertise in at least one intelligence discipline
Customer Service Mindset
Outstanding Problem-Solving Abilities and Communication Skills
Flexibility for 24/7 Shift Rotations covering nights, weekends, and holidays
Desired:
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$75,200 - 158,100 USD
