We are seeking a hands-on UX Designer to improve messaging experiences across mobile applications and desktop web products serving multiple user groups. This role will design new AI-powered messaging features and improve communication patterns so users can respond more effectively, understand conversation status, and re-engage when appropriate.

The ideal candidate has strong end-to-end product design experience, a portfolio demonstrating complex product workflows, and the ability to work independently within an established product environment.

Enterprise experience strongly preferred.

Key Responsibilities

* Design end-to-end product experiences across mobile applications and desktop web.

* Create wireframes, user journeys, interactive prototypes, and high-fidelity mockups.

* Design user experiences for AI-powered messaging features.

* Improve communication responsiveness through reply prompts, expectation setting, status transparency, and re-engagement patterns.

* Simplify complex workflows and data-heavy experiences involving search, filtering, data export, or similar functionality.

* Apply established design-system components, patterns, and visual standards.

* Collaborate with Product Management, Engineering, UX Research, and Legal partners.

* Incorporate qualitative research findings and user feedback into design iterations.

* Support design validation through qualitative research and A/B testing.

* Prepare clear design specifications and handoff materials for engineering teams.

* Work independently, manage assigned design work, and ramp quickly with minimal oversight.

Qualifications

Must-Have Skills

* 3+ years of professional product UX design experience.

* Portfolio demonstrating end-to-end product UX work.

* Strong interaction design, visual design, prototyping, and user-journey design skills.

* Experience designing complex workflows or data-heavy enterprise product experiences.

* Experience with search, filtering, data export, or comparable complex interaction patterns.

* Ability to work independently and operate effectively with minimal oversight.

* Experience collaborating with Product, Engineering, Research, and Legal stakeholders.

* Experience incorporating UX research findings and user feedback into product designs.

* Strong written and verbal communication skills.

* Recent hands-on individual contributor experience.

Nice-to-Have Skills

* Experience designing messaging, inbox, communications, or notification products.

* Accessibility expertise, including familiarity with WCAG and assistive technologies.

* Experience designing international or localized products.

* Experience designing products for the Japanese market.

* Mobile-first product design experience.

* Experience supporting A/B testing or experimentation programs.

* Prior contractor or embedded-team experience within a large product organization.

* Experience designing AI-enabled product features.

Additional Information

Required Tools & Platforms

* Strong, current Figma proficiency.

* Experience creating interactive prototypes.

* Experience with design-to-engineering handoff workflows.

* Experience working within an established design system.

Location, Time & Engagement

* Remote contract opportunity.

* Candidates must be located in the United States.

* Must be available for full-time work at 40 hours per week.

* Must be able to work with teams operating in the U.S. Central time zone.

* Contract is expected to continue through March 31, 2027.