Job Class: 1092 IT Operations Support Admin II

Salary Range: $79,996.80-$96,969.60/annually

Appointment Type: Permanent Exempt (what does this mean?)

Length of Appointment: 36-months or 3-years

Calendar: Full Time / Full Year

Under general direction, the IT Operations Support Admin II provides technical support for moderately sized networks with single or multiple Local Area Networks (LANs), data center operational support for multiple, distinctive computers, mobile devices and their networks and routine system administration activities, which may include network operations, installing, enhancing and maintaining computers, peripherals, and mobile device configuration, or combination of these activities. Troubleshoots or assists with problem resolution. May provide ongoing and remedial user training; establishes and performs data and access protection processes, and performs related work which may include data input and records maintenance.

Essential Duties

The duties specified below are representative of the range of duties assigned to the job code/class and are not intended to be an inclusive or exhaustive list.

As the IT Operations Support Admin II, you will:

• Monitoring, operating and enhancing moderately complex computers with different and distinct platforms, desktop and laptop computers, mobile devices and tablets Audio/Visual, and communications systems to ensure proper functioning, and recommend solutions to correct malfunctions.
• Installing and configuring computer and/or telecommunications hardware and software.
• Coordinating and scheduling hardware repairs.
• Performing routine equipment maintenance.
• Repairing and modifying various computer and communications systems and related equipment.
• Creating user groups and individual accounts.
• Maintaining and documenting scripts and procedures used to enhance existing desktop computer functions.
• Providing problem determination and technical assistance to users including explanations and documentation.
• Escalate and coordinate problem resolution activities.
• Understand and perform basic help desk functions.
• Administering remote logins, system securities, data transfers, and other remote activities.
• Retrieving and downloading and/or uploading data.
• Assisting with diagnosing and troubleshooting on-premise and web based data systems.
• Providing on-site technical support for SFUSD Staff at any San Francisco District location.
• Researching, analyzing and testing all systems for compatibility and interoperability.
• Recommending hardware and software purchases.
• Ensuring the accuracy of computer reports and data integrity.
• Maintaining information technology materials and supply inventories.
• Preparing specifications, getting quotations from vendors.
• Compiling, tabulating and generating reports.
• Documenting procedures and programs.
• Developing written help materials and knowledge base documentation.
• Maintaining system backups and control records.
• Assisting in the maintenance of links and FAQ articles.
• Performing routine assistance for SFUSD Staff including backup and data migration.
• Performing work related to security and disaster recovery needs such as system backup and/or restoration, traveling to host sites or recovery sites, and operating restored systems as required by all Civil Service Workers.
• Performs other related duties as assigned

The strongest candidates will have:

• Knowledge of San Francisco's public schools/urban public schools and a passionate belief in SFUSD's commitment to instructional leadership as a lever toward delivering on the SFUSD Graduate Profile
• Strong analytics and systems thinking necessary to interpret data to inform goals and strategy, as well as build infrastructure where none exists
• Ability to work effectively across multiple functions and roles within a complex organization
• A proven record of effectively planning, organizing and using resources to take action and achieve goals
• The ability to learn quickly and adapt as needed in a fast-paced environment
• Outstanding organizational skills and exceptional attention to detail
• A flexible, "can do" work ethic with a focus on identifying challenges and proactively working to find solutions while maintaining a bigger picture lens and focus on what can be delivered instead of what cannot be done
• Excellent data analysis skills and experience synthesizing data to drive action steps
• Strong interpersonal skills and the ability to build effective working relationships with senior level district staff and colleagues
• Effective written and verbal communication and the ability to clearly communicate complex, bureaucratic processes to a variety of audiences
• Ability to define and implement effective HR business practices
• Ability to work effectively in difficult situations that involve confidential and sensitive matters
• Strong computer skills including Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) and GSuite (Google Docs, Slides, Sheets, Forms)

Minimum Qualifications

Education & Experience

• Requires an Associate's Degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].
• One (1) year of experience performing analysis, installation and technical support in a network environment.

Substitution

• Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

What We Offer

SFUSD offers a competitive salary of $79,996.80-$96,969.60/annually commensurate with experience in a similar position. We offer a comprehensive benefits plan including dental and vision plans, a defined benefit pension plan, disability, life insurance, flexible spending account options and vacation time. We also offer an inclusive and equity-centered environment where we encourage staff to bring their whole selves to work.

How to Apply

• Visit https://jobs.sfusd.edu/ and create a new account to begin your application.
• You will be prompted to electronically attach a letter of interest, resume, list of professional references

and any applicable credentials or licenses

• Our Human Resources team will then review your entire application to determine your eligibility status

and contact you directly should you move forward in the process

• Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from SFUSD and CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept SFUSD and CCSF mail from the following addresses ([redacted].edu, [redacted].org, [redacted].org, [redacted].com, [redacted].com, [redacted].org, [redacted].org, [redacted].org, [redacted].com, [redacted].org, [redacted].org, [redacted].org, [redacted].org, [redacted].edu, [redacted].info, and [redacted].com).

Verification

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements.

Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification from this and future job opportunities with the San Francisco Unified School District.