Drive the responsible and ethical use of AI across the enterprise by managing the governance workflow, facilitating stakeholder collaboration, and ensuring compliance with evolving regulations while supporting business and technology teams.

Transform the Customer Care function by delivering high-quality service, optimizing operations, and developing high-performing teams to enhance customer satisfaction and drive business outcomes in a dynamic environment.

Lead the charge in incident management, ensuring swift recovery from critical outages while driving service reliability and operational excellence across engineering and operations teams.

Champion the stability and swift recovery of services through effective Major Incident Management. Lead cross-functional teams during critical incidents, driving structured responses, and continuous improvement to enhance service reliability.

Innovate user experiences as you set the UX vision and strategy while leading and coaching a talented team. Drive impactful research and design across products by collaborating with engineering and stakeholders to enhance user engagement.