Analyze reported escalations to determine severity and scope of production issues; Provide technical support to both internal and external software users and resolve production issues, processes, and procedures.
Develop and execute a detailed territory plan to maximize partner-driven sales opportunities; Conduct quarterly business reviews with strategic partners to drive consistent productivity against agreed KPIs.
Develop and foster professional relationships with high-level tax administrators across the globe; Determine the impact of legislative and regulatory changes on Sovos' systems and provide detailed, timely and accurate information regarding those changes to the Tax Content Team, in order to include those changes in the Sovos systems.
Develop and execute a strategic plan to increase sales opportunities; Effectively build a year-over-year track record of consistent performance and accountability using multiple sales approaches and managing complex sales into large enterprises.
Develop deep understanding of the buying audience for the organization by directing product marketing managers to conduct research and gather insight about target personas, buyer needs and the purchasing decision process for the organization's products.
Respond to our Clients needs by phone and e-mail while tracking and managing open tickets from initiation through resolution. Assist clients with data file imports as well as the creation of custom reports of their information
Support M&A and integration efforts, including due diligence and integrating acquired companies into the Sovos forecasting and reporting framework, process and timelines.
Direct the daily activities and the career development of team members.
Lead the internal team of talented U.S. Recruiters to source, select, and engage external hires into our company. Develop recruitment strategies, best practices, and technology solutions to identify, attract hire and on-board world class talent within defined recruitment process
Successfully develop new business in emerging global market, as well as effectively promote and sell Sovos products to existing clients
Effectively sell and promote Sovos' SaaS-based products and services