Lead the charge in transforming B2B service through Salesforce strategy, driving automation and self-service, while enhancing operational efficiency. Mentor a high-performing team to deliver measurable improvements in customer care outcomes.

Take ownership of B2B service platform strategy to enhance Salesforce capabilities, driving operational efficiency, automation, and superior customer experiences while leading a high-performing team in a hybrid work environment.

Unlock innovation as a leader in B2B service transformation, driving Salesforce capabilities to enhance customer experiences and operational efficiency while managing a dynamic team committed to excellence and automation in service delivery.

Serve as a key contributor to modernize case management and ticketing in Salesforce, partnering with cross-functional teams to enhance service operations, improve workflows, and drive customer satisfaction through scalable solutions and automation.

Optimize service delivery by leading case management modernization initiatives across Salesforce, collaborating with cross-functional teams to enhance B2B workflows, improve customer experiences, and drive operational efficiencies.