Lead the charge in establishing project governance and operational excellence across delivery operations with a focus on continuous improvement and stakeholder engagement during our SaaS transition. Drive standards and enablement in a dynamic environment.

Take ownership of complex insurance solutions, driving client success from presales to delivery, while aligning internal teams to agreed business outcomes and ensuring operational integrity across migrations and implementations.

Drive customer success by cultivating relationships with strategic accounts, ensuring satisfaction, retention, and growth. You will be the executive liaison managing comprehensive account health and orchestrating cross-functional support to maximize value.

Drive revenue growth by managing existing client accounts and pursuing new opportunities within the Property & Casualty insurance technology vertical. Collaborate with cross-functional teams to build trusted relationships and deliver innovative solutions.

Shape the future of global customer support by leading operations and strategy to enhance service excellence, scalability, and organizational performance, while ensuring 24x7 coverage meets the evolving needs of enterprise clients worldwide.