Drive customer value and team productivity by optimizing the customer journey. Collaborate cross-functionally to design analyses, improve processes, and ensure global alignment within Customer Success operations, translating insights into actions.

The Mid-Market Customer Success Manager at Notion will drive adoption, retention, and expansion of the product among existing customers while serving as a trusted advisor and product expert. This role involves onboarding, training, and collaborating with cross-functional teams to enhance customer success and inform product development.

Champion the Mobile AI engineering team to enhance AI capabilities on mobile devices, driving innovation and product quality through effective roadmap definition, technical leadership, and collaboration across functions.

Redefine total rewards strategies to enhance talent density and competitive advantage. Lead compensation, equity, and benefits efforts while collaborating with C-suite and senior leaders to implement innovative systems tailored for scaling organizations.

Transform customer engagement by architecting AI-driven lifecycle marketing strategies. Own end-to-end processes to enhance adoption, retention, and monetization, collaborating with cross-functional teams to elevate user experiences and insights.