Champion the management of complex customer escalations, driving accountability and resolution across teams. You'll serve as the operational hub coordinating support, engineering, and customer success to ensure swift problem-solving and customer satisfaction.

Optimize the resolution of complex customer escalations across teams, ensuring clarity, accountability, and effective communication to enhance post-sales support experience and customer satisfaction.

Shape the future of customer support by owning high-priority escalations, driving resolution across teams, and enhancing operational excellence with clear communication and structured processes. Influence strategy through data analysis and stakeholder engagement.

Champion the development of advanced Identity Resolution capabilities, driving technical strategy and architecture while leading a high-performance engineering team. Ensure operational excellence in managing high-volume API requests with accuracy.

Grow strategic enterprise partnerships and drive revenue by navigating complex sales cycles. Leverage expertise in AdTech and consultative sales to unlock client value and lead the growth of the Strategic Industries team.