Inktel Direct is a privately held business process outsourcing company headquartered in Miami, Florida. The company provides contact center services, including customer care, sales, and technical support, as well as back-office services, such as data entry, quality assurance, and document management. Inktel Direct serves clients in various industries, including healthcare, telecommunications, retail, and financial services. The company was founded in 1997 by Ricky Arriola and is known for its innovative approach to customer service and employee engagement.