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What You'll Do

As the Director of Rooms you'll be responsible for providing quality guest service within the guidelines specified by hotel management. You'll lead all Front Office and Housekeeping operations (Housekeeping, Front Desk, PBX, Concierge, Bell, Door, Valet Services, and Night Audit).

Some of your responsibilities include:

Lead a flock of hardworking Guest Services departments that seek to provide extraordinary guest experiences, while performing within financial guidelines.
Coordinate all duties performed by Front Office employees, monitor and maintain property interfaces.
Set and maintain a high level of guest service and respond to social media sites.
Assist with scheduling for all areas of Housekeeping and Front Office operations.
You'll collaborate with the Front Office Manager and Director of Housekeeping to boost and implement company standards, company culture and programs.
Ensure training of all employees working in your assigned department(s).
Mentor, counsel, and discipline all the shift employees along with the department head.
Indirectly responsible for supervising other hotel departments such as; Security, Engineering, and Reservations when needed.

What You Bring

Minimum 3 years management or supervisory experience in hospit

IHG

51 Job Openings at IHG

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