Develop and deliver high-quality healthcare software solutions, collaborating with cross-functional teams to enhance user experiences, optimize performance, and drive innovation in a fast-paced environment, leveraging modern technologies and cloud infrastructure.

Solve complex production challenges and ensure system stability as a key technical support resource. Collaborate cross-functionally to enhance customer satisfaction through effective incident management and root cause analysis.

Transform client engagement by driving revenue growth and enhancing service delivery in the Risk Adjustment and Quality healthcare space. Collaborate across teams to ensure market success and client satisfaction in a remote, fast-paced environment.

Lead testing initiatives in the healthcare payer domain, ensuring quality and compliance through hands-on test case design, defect management, and collaboration with cross-functional teams to drive successful project delivery.

Contribute to global IT support excellence by leading a multi-tiered service desk, driving AI innovations and delivering 24/7 support to enhance user experience and operational efficiency across diverse teams and locations.