Optimize operational outcomes as part of a dynamic CX team, leading process improvement initiatives by leveraging Lean Six Sigma methodologies to enhance workflows and deliver tangible business value across functional areas.

Manage impactful CX launch initiatives across multi-functional teams, driving success through strategic planning, operational readiness, and risk mitigation. Ensure seamless service delivery and support exceptional provider experiences without direct tech ownership.

Lead the charge in driving complex client launch initiatives for CX Contact Centers and back-office operations, ensuring exceptional health outcomes through strategic project management and cross-functional teamwork.

Drive transformative strategies for Medicaid claims, integrating member, provider, and finance systems towards modern product excellence while influencing cross-division collaboration and enhancing operational outcomes across the organization.

Champion the end-to-end delivery of the Provider+ domain by driving solutions, managing requirements, and ensuring operational readiness. Collaborate across teams to achieve design excellence and support client engagement for optimal results.