Engineer the Customer Support Metrics Dashboard using Power BI to enhance data-driven decision-making. Collaborate with stakeholders to integrate data, build analytics, and present actionable insights in a dynamic environment for a government agency.

Unlock your potential by leading a dynamic team in enterprise IT support, managing Tier II operations to deliver exceptional customer experiences while ensuring compliance and performance across multiple locations.

Manage our external Knowledge Center to enhance IT service delivery for mission-critical applications, leading a diverse team while ensuring exceptional performance for stakeholders and resolving complex user support challenges effectively.

Lead a dedicated team managing the ITSM platform, overseeing user access, catalog maintenance, and performance monitoring to enhance IT service delivery for a federal agency. This role drives operational excellence and ensures compliance with security standards.

Redefine the customer experience by leading innovative ServiceNow application development, automating workflows, and collaborating with cross-functional teams within a government-supported IT environment.