Elevate voice communication standards as you lead VoIP infrastructure development, ensuring compliance and managing complex incidents, while mentoring technicians and executing modernization projects across secure environments.

Contribute to the integrity of hardware and software license management, ensuring compliance and optimization of IT assets in support of a Department of War agency. Engage with cross-functional teams to analyze and report on utilization and renewals.

Empower a dynamic team by supervising Tier I Knowledge Center agents, managing performance, and optimizing user support processes. Drive operational excellence while enhancing efficiency, ensuring high service levels and satisfaction for external users.

Champion seamless coordination between external Knowledge Center and internal resolver groups, while tracking escalations to ensure timely resolutions. Analyze complex incidents, reduce future escalations, and enhance customer interactions through data-driven insights.

Lead the charge in designing and building secure integrations for enterprise ITSM platforms. Analyze data flows, enhance system connections, and ensure compliance while delivering resilient solutions that meet government standards.