Champion custom solutions on Microsoft 365 for a high-impact Government program. Oversee web content maintenance, ensure compliance standards, and collaborate in Agile cycles to enhance user experience for 13,000+ users across multiple networks.

Lead the management of IT assets through their lifecycle, ensuring accountability and compliance in a high-stakes environment. Drive continuous improvement and deliver critical reports while guiding a team in logistics and asset management functions.

Join a team that's dedicated to enhancing IT service delivery by leading a dynamic Service Desk. Oversee operations for 13,000+ users, ensuring optimal performance and high satisfaction through effective coaching and strategic problem-solving.

Lead the charge in developing custom applications on the ServiceNow platform, enhancing IT Service Management for a Department of War agency. Collaborate across teams, implement workflows, and ensure code compliance in an Agile environment.

Lead the charge in developing and maintaining a cutting-edge Customer Support Metrics Dashboard, empowering data-driven insights for optimized IT service management and enhancing operational performance across key customer support metrics.