Dispute Resolution Ombudsman (DRO) is a UK-based organization that provides alternative dispute resolution services to consumers and businesses. DRO is an independent, not-for-profit organization that is approved by the Chartered Trading Standards Institute (CTSI) and the Civil Aviation Authority (CAA). DRO provides a range of dispute resolution services, including mediation, adjudication, and arbitration, to help consumers and businesses resolve disputes in a fair, efficient, and cost-effective manner. DRO is committed to promoting best practice in dispute resolution and works closely with its members and stakeholders to develop and maintain high standards of service and professionalism.