Utilize data analytics to evaluate provider performance trends, and overall quality of care delivery. Contribute ideas to the Sr. Clinical team to improve clinical quality and provider performance and engagement.
Demonstrate strong project management skills, including development of timelines, communication of project status, and ability to move projects from concept strategy development through tactical implementation/execution.
Collaborate with other professionals to determine functional and non-functional requirements for new software or applications; use tools and methodologies to create representations for micro-services and user interface of desired product.
Perform and/or lead other team members in all forms of product testing including test case creation and execution, exploratory testing, system integration, usability, regression and performance testing.
Determine the feasibility of projects through quick prototyping with respect to performance, quality, time and cost using Agile methodologies; work closely with management, research teams, product owners, and fellow team members to develop specifications with clear deliverables to ensure timely completion.
Drive strategic alignment - Align Company's and clients' strategies and goals; translate this alignment into annual plans, signed off by both parties, defining key objectives, expectations, milestones and ownership.
Collaborate and communicate with Engagement Center management team to implement process improvements, address performance challenges and adherence to new procedures, as well as manage alignment on performance trends, improvement opportunities, and quality approaches.
a market leader in providing technology-enabled behavioral health care. AbleTo has been treating patients for six years, and improves patient outcomes and lowers costs by providing treatment that integrates behavioral and medical health care. AbleTo's structured therapy programs strengthen medical recovery and self-care among members with chronic or complex clinical needs.
The Engagement Center (outbound call center) conducts outreach to prospective program participants, explains program benefits and services and enrolls participants into AbleTo's programs. This role will be dedicated to managing the development, execution and project management of all Programs involving the Engagement Center maximizing the number of enrollments while working with the Quality Team in ensuring all interactions with prospective participants are of the highest quality.
Provide direction and guidance to AbleTo Program Advisors in order to provide the highest quality of clinical care to AbleTo participants. This includes supporting Advisors to meet the needs of AbleTo participants with medical and behavioral health complexity and risk factors
The Director of Account Management holds responsibility for driving revenue growth, retention and satisfaction within an assigned book of business. The Director serves as an advisor to clients, deepening the relationship to understand client objectives and goals so as to identify possible areas for growth and business opportunities.
Management of agencies and creative/copy contractors to implement campaigns on behalf of AbleTo as well as our payer and employer customers.Execute digital and direct mail campaigns with a team of AbleTo or contractor employees using AbleTo's vendors and platforms (Marketo/ Salesforce)
Provide direction and guidance to AbleTo Clinical Supervisors (CS) in order to provide the highest quality of clinical care to AbleTo participants. This includes supporting CS's to respond appropriately to high risk circumstances.
The Client Account Manager provides day-to-day support to one or more Directors in the Account Management team. He/she will have responsibility for tracking, reporting or formatting client program level data into client facing documents for purposes of communicating with AbleTo clients.