Drive the strategy and execution of support content, optimizing chatbot operations and internal documentation to enhance member experience and improve resolution rates through AI innovations and cross-functional collaboration.

Empower our support chatbot evolution by leading AI-driven content strategy and resolution analytics to enhance member satisfaction and operational efficiency across all support channels.

Engage with a vibrant community of small business owners, crafting engaging digital and in-person experiences. Drive retention metrics and develop strategies that convert members into advocates while leveraging AI tools to enhance content discoverability.