Technical Support Engineers brings expert tech problem-solving help to others. Careers in technical support include internal (within a large company or institution), business-to-business, or public-facing. Tech support engineers usually works in three lines of expertise: 1. Basic user needs; 2. Complex user needs; 3. High level needs. Because some tech support jobs offer 24-hour support services, hours of work can vary within certain types of company. The ability to deal professionally with people who may be frustrated is essential. Qualifications include problem-solving skills and a BS degree in IT or related field.