Yardi Affordable Specialist - Helpdesk and Trainer

Related

$90K — $95K *
Real Estate & Construction
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Expert knowledge of LIHTC and HUD programs; NYC rent stabilization familiarity is a plus.
  • Over 3 years of experience in affordable property management, compliance, and leasing.
  • Proven experience working with Yardi software, including administration tasks.
  • Knowledge of accounting principles and various Yardi applications including Rent Café Affordable.
  • Skilled in performing ETLs, using YSR, and basic to intermediate SQL.
  • Strong communication skills to engage diverse employee populations.

Responsibilities

  • Serve as the main contact for Yardi Affordable Module and handle inquiries professionally.
  • Deliver training and create job aids for Yardi, troubleshooting issues as they arise.
  • Assist with system upgrades and validate new software implementations.
  • Support onboarding of new properties in collaboration with Compliance and IT teams.
  • Research and test new software updates and integrations for performance enhancements.
  • Communicate upgrade implications to Property Management and provide necessary training.
  • Maintain strong communication with stakeholders to ensure software meet operational needs.

Benefits

  • Personalized health care options including medical, dental, and vision plans.
  • Financial benefits such as competitive salaries, matching 401(k), and employer-paid life insurance.
  • Robust social wellness program with 19+ days of PTO and mental health resources.
  • Career development opportunities including training, tuition reimbursement, and internal advancement.
Full Job Description
Responsibilities

Related Management Company (RMC) manages a nationwide and diverse portfolio of multifamily Housing developments. This role will service a specific residential portfolio that includes LIHTC, 80/20 properties, layered with workforce, and rent-stabilized units. The Yardi Affordable Administrator will oversee day-to-day Yardi Affordable support involving affordable housing compliance, new and acquired project set-up and maintenance, helpdesk issues, document management, and other matters as needed. In addition, the Yardi Affordable Specialist will provide RMC stakeholders with strategic insight, guidance, and risk awareness associated with the Yardi Affordable module. This role will report directly to the Yardi Affordable Administrator at RMC and work closely with the Related IT team.

Responsibilities:
  • Point of contact for Yardi Affordable Module, other Yardi products used by RMC and end-user questions to ensure they are addressed in a professional and timely manner.
  • Primary Yardi trainer and job aide creator. Troubleshoot and correct Yardi affordable functional/process issues.
  • Assist in Affordable system upgrades, implementations, integrations, and maintenance through validation and testing of proposed resolutions and releases.
  • Assist in onboarding acquired and new properties into the system working with inside Compliance teams, Asset Management and IT to ensure new properties are appropriately set-up.
  • Assist with research and testing new software versions, service packs, plugins, and customizations.
  • Communicate timely with Property Management, Compliance and Leasing teams the Affordable module business implications of upgrades and assist in training for those changes.
  • Keep current on all Yardi Affordable module feature updates and system changes to ensure the software is understood and utilized to the fullest capacity. Suggest improvements in work procedures.
  • Maintain a high level of communication with internal stakeholders.
    Communicate effectively with Yardi end users, Yardi customer representatives, and internal Related IT teams

Compensation:

The anticipated base salary range for this position is listed below. In addition to a competitive base salary, you will be eligible to receive discretionary bonus incentives and a comprehensive benefits package.

Anticipated base salary range: $90,000 - $95,000 + Discretionary Bonus

Actual base salary within the anticipated range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and market factors.

Benefits:
  • Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program
  • Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
  • Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
  • Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities


#RMC

#LI-NG1

Qualifications

  • Expert knowledge of LIHTC and HUD programs. Familiarity with NYC rent stabilization a plus but not required.
  • Three plus years of experience in affordable property management, compliance, and leasing. Working knowledge of market rate and commercial set up in Yardi.
  • Three plus years maintaining all aspects of Yardi software environment, including all admin level tasks
  • Familiarity with accounting, Rent Café Affordable, full P2P, MIQ, FIQ, AIQ and other Yardi applications.
  • Ability to perform ETLs, use YSR and basic to intermediate level SQL
  • Ability to speak effectively with diverse employee populations.
  • Ability to work with Yardi vendor representative and RMC staff to pro-actively ensure all RMC business needs are being met.

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