Apple

WW RFO Program Manager

Apple$120K — $160K *
Retail & Consumer Goods
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of program/project management experience in retail, supply chain, or inventory operations.
  • Bachelor's degree required, MBA or advanced degree preferred.
  • Deep understanding of supply chain, reverse logistics, and eCommerce operations is essential.
  • Strong analytical skills and experience in data-driven decision-making.
  • Exceptional presentation skills with attention to detail, able to simplify complex information.

Responsibilities

  • Lead program strategy from ideation to successful launch and ongoing management.
  • Execute initiatives through all phases of program management.
  • Identify and recommend improvements to current business processes.
  • Communicate complex commercial and technical analyses effectively.
  • Develop program scope, requirements, and prioritize features in line with RFO goals.
  • Support project execution, focusing on continuous improvement and innovation.
  • Manage day-to-day performance and growth of programs, including vendor relations.

Benefits

  • Collaborative work environment with cross-functional teams.
  • Opportunity to drive significant impact in a global organization.
  • Focus on continuous improvement and innovation in retail operations.
  • Engagement with high-level executive communications.
  • Involvement in new product launches and seasonal campaigns.
Full Job Description
Join our team and deliver on the highest expectations. Retail Fulfillment Operations (RFO) help provide a detailed, high-quality retail experience for our customers. You'll help improve customer engagement and product sales by driving commercial strategy in the Trade In program, ensuring operations are streamlined and scalable. We also collaborate cross-functionally to define commercial roadmaps and optimize management systems, tools, and process flows to support Apple supply chains. As a WW RFO Program Manager, you will lead strategy, insights and performance across our most important commercial and affordability programs.

Description

- Lead program strategy from concept to launch and run the business after the successful delivery of key initiatives.

- Drive initiatives through all phases of program management from ideation to implementation.

- Assess current business processes for improvement opportunities. Transform broad concepts and business strategies into structured projects.

- Provide detailed commercial and technical analysis of new ideas and initiatives, and be able to communicate complex challenges in simplified ways.

- Define the scope, requirements and feature prioritization of programs to support the RFO roadmap strategy and goals.

- Drive project execution and rollout.

- Drive continuous improvement and innovation to grow the program, and improve customer experience, conversion, and efficiency.

- Support day-to-day management of programs including performance optimization, growth and scalability, issues and escalations, and vendor management.

- Manage cross-functional business partners and develop working relationships with worldwide and regional counterparts.

- Lead communications at an executive level while being in the details of all aspects of the programs.

Support new product introductions, seasonal campaigns and promotions.

Minimum Qualifications

Minimum 10 years' experience of program and/or project management in retail operations, inventory management, and/or supply chain.

BS/BA degree required

Have a deep understanding of supply chain, reverse logistics, and eCommerce operations.

Can prioritize strategic objectives which optimize for growth, cost, environmental impact, and fraud reduction while also achieving high-value tactical outcomes.

Analytical mindset and ability to use data effectively to size, prioritize, and stitch business elements to influence through effective storytelling.

Must have phenomenal presentation skills with a keen eye for detail, and expertise in synthesizing complex information for a wide range of audiences.

Preferred Qualifications

MBA or advanced degree a plus

An excellent teammate who can influence through collaboration and leadership, and are able to work effectively with other teams, bringing them along for the journey is essential.

Ability to learn quickly, adapt and can problem-solve on the fly.

Comfortable working with a high level of ambiguity and delivering results in an unstructured environment.

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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