Amazon MGM Studios is seeking a Head of Research Operations & Innovation to own first party customer research strategy and operations for content testing globally across 3 Studios - US/Global Series, US/Global Movies, and International Originals. This includes oversight of survey operations, vendor management, and strategic initiatives. We are looking for someone to raise the bar on Prime Video Customers' experience with Amazon Preview, an internal panel of Prime Video Customers that provides first-party survey capability for Amazon MGM Studios. This leader will define how Amazon Preview delivers faster, more frictionless experiences for Prime Video customers and raise the bar on innovative survey strategies, tools, and methodologies. This includes strategic initiatives that automate and scale research activities while still delivering on local nuance and high-quality research.
The successful candidate will be an experienced people manager, highly skilled in consumer market research operations and analytics, with a deep understanding of the technical infrastructure needed to support a high volume of surveys, and a curious, resourceful problem solver who collaborates effectively with others. This role will reports into the Head of Studio Operations/Strategy.
Key job responsibilities
• Develop and drive a vision/roadmap for research operations globally, including innovation with technology, tools, and process changes
• Oversee a team that is responsible for survey programming, sampling, weighting, crosstab reporting
• Work closely with consumer insight leaders and other cross-functional teams to define and influence the long-term CI product roadmap.
• Create mechanisms for disseminating learnings throughout the CI teams.
• Drive Prime Video customer recruitment activities for our internal panels
• Oversee global panel administration, including the creation and management of operations dashboards, profile variables, member groups, communication templates, question templates, incentive strategies
• Partner with Procurement and Legal to negotiate and manage vendor relationships
BASIC QUALIFICATIONS
- 7+ years of managing teams experience
- Experience improving and creating new processes and structure to achieve goals
- Experience leading primary research studies across various methodologies: online quant surveys, focus groups, 1:1, ethnographies, online qual, mobile
- Experience in third party vendor/research partner management contract negotiation
- Experience communicating and presenting to senior leadership
- 10+ years of relevant work experience of cross-functional program management (in an operations or research discipline) at an entertainment studio
- Experience with relational databases and best standards for research reporting
PREFERRED QUALIFICATIONS
- Experience with analytical tools and ability to dive deep into metrics and reporting
- 12+ years of applied research experience
- Experience on the research vendor side or within the research group of a media company
- Experience leading different types of viewer studies such as episode testing, dial testing, concept testing, series maintenance
- Knowledge of the television and media industry
- Experience with AI/ML technologies
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Culver City - 161,600.00 - 218,600.00 USD annually
