ServiceNow

Workplace Services Site Lead

ServiceNow • $104K — $172K *
Kirkland, WA 98034In-Person
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 3-5+ years of experience in facilities management, operations, or customer service-related fields
  • Industry certifications such as FMP, BOMA, or IWFM preferred
  • Demonstrated interpersonal skills for relationship building across all organization levels
  • Proven record in high-quality customer service and employee engagement initiatives
  • Ability to prioritize and manage multiple competing tasks effectively
  • Strong independence and teamwork skills, with minimal supervision
  • Proficiency in relevant software tools for financial and facility management

Responsibilities

  • Oversee daily office operations, ensuring all building systems function effectively
  • Enforce policies and best practices for workplace service and space design
  • Manage asset maintenance and schedules for efficient facility operations
  • Utilize ServiceNow for task management and workflow tracking
  • Conduct inspections for safety, cleanliness, and functionality of the workspace
  • Support events and social activities to enhance workplace experience
  • Act as a liaison with stakeholders to improve workplace and employee services

Benefits

  • Health plans including flexible spending accounts
  • 401(k) plan with company match
  • Employee Stock Purchase Plan (ESPP)
  • Matching donations program
  • Flexible time away and family leave programs
Full Job Description
Job Description

We are seeking an experienced Workplace Services Site Lead in Kirkland to coordinate and oversee day-to-day facilities management, operations, workplace experience, and event functions. As Site Lead, you are accountable for keeping our offices functional, operational, and safe while delivering a positive, seamless experience for employees.

This position requires on-site presence (5 days/week or more, 8am-5pm M-F) and availability for emergency response 24/7/365.

Key Responsibilities:

Facilities Operations
  • Oversee day-to-day office operations, ensuring HVAC, electrical, plumbing, and other building systems operate effectively - including soft services, meeting room and event services, office supplies, amenities, and landlord interactions
  • Enforce WPS policies, best practices, processes, and design & space guidelines
  • Oversee asset management (EAM) and maintain preventative maintenance schedules
  • Utilize the ServiceNow platform to receive and review requests, assign or complete work orders, track task/request, and ensure on-time completion and closeout.
  • Conduct regular inspections for cleanliness, safety, and functionality; proactively address repairs and maintenance needs
  • Support general maintenance activities, including minor repairs and troubleshooting
  • Organize and support socials and events, ensuring spaces are event- and meeting-ready

Client Relationship Management
  • Engage and coordinate with key stakeholders, providing updates and incorporating feedback into workplace experience programs and operational decisions
  • Collaborate with Experience & Events Leads to ensure seamless employee experience delivery and engagement
  • Serve as a key partner to the business and cross-functional teams (IT, Communications, and Security, etc.) - to drive collaboration and problem-solving
  • Act as a pivotal partner to Real Estate, Planning & Design, and Safety & Security teams
  • Build strong relationships with local leaders and WPS team members; serve as an ambassador for the ServiceNow brand and culture
  • Deliver high-quality customer service, addressing inquiries and concerns and following up to ensure satisfaction and continuous improvement

Workplace Experience & Employee Services
  • Maintain regular communication with employees via established channels on site activities
  • Oversee on-site Employee Services programs, including Food & Beverage, cafe services, catering, breakroom program, and event management
  • Serve as an employee experience advocate, building employee-centric communities that drive engagement and success.
  • Plan and coordinate workplace events and meetings.

Safety
  • Be responsible for keeping your location safe.
  • Serve as a proactive member of the Emergency Response Team and Incident Management Team, ensuring business continuity and operational resilience during emergencies or unforeseen disruptions.
  • Ensure Promote and maintain a clutter-free, safe working environment, adhering to safety protocols and cleanliness standards

Vendor Management
  • Manage vendors - including maintenance, HVAC, electrical, security, janitorial, and F&B - to ensure proper service delivery
  • Partner with Regional, Geo, and Global Leads and the Sourcing team to solicit bids, negotiate contracts
  • Create and track POs, monitor spend on a vendor-by-vendor basis, administer contracts, and ensure quality vendor work

Budgeting and Cost Management
  • Own and manage the location's operating expense budget for local responsibilities; track expenses to cost center and provide regular budget updates to management
  • Manage allocated portions of the operating expense budget, ensuring cost-effective operations and financial accountability


Qualifications

To be successful in this role you have:
  • 3-5+ years of experience in FM & Operations, hard/soft services, customer service, or related disciplines
  • Industry certifications such as FMP, BOMA, IWFM, or other relevant designations
  • Strong interpersonal skills, with the ability to build positive relationships across all levels of the organization and with internal/external business partners
  • Proven track record in white-glove customer service, hospitality, and experience/engagement activities
  • Strong sense of prioritization; able to manage competing priorities and deliverables across multiple stakeholders
  • Works effectively with minimal supervision, both individually and as part of a team
  • Proficiency in spreadsheet, presentation, database, and financial CAFM/CMMS software tools
  • Ongoing commitment to industry best practices and a growth mindset for learning & development
  • Financial, analytical, and organizational skills
  • Flexibility to work outside standard hours - early mornings, evenings, and/or weekends - as needed

JV20

For positions in this location, we offer a base pay of $104,400 - $172,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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