Airbnb

Workplace Operations Program Manager

Airbnb$156K — $193K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8-10+ years in program management or workplace operations
  • Proven track record managing complex, cross-functional programs
  • Global program management experience with stakeholder alignment
  • Strong analytical and data-driven decision-making skills
  • Excellent written and verbal communication across diverse audiences
  • Proficiency with project management tools like Airtable or JIRA
  • Familiarity with AI tools to enhance operational efficiency

Responsibilities

  • Own and manage a portfolio of global cross-functional programs
  • Develop and maintain policies and processes for consistent program delivery
  • Lead workstreams and align Workplace Ops priorities with other teams
  • Identify program gaps and proactively create solutions
  • Build and scale tools and resources for improved team effectiveness
  • Develop frameworks to measure program performance and guide strategy
  • Support goal-setting and operational models for the team

Benefits

  • Eligibility for bonus and equity
  • Employee Travel Credits
  • Comprehensive health benefits
  • Flexible work arrangements
  • Professional development opportunities
Full Job Description
The Community You Will Join:

The Workplace Operations Program Manager is responsible for leading and scaling programs that span the Workplace Operations organization. This role operates across functions and geographies, owning programs end-to-end while building the structure, processes, and tools that enable the broader team to operate consistently and at scale.

The Difference You Will Make:

This is a cross-functional role that requires strong program management fundamentals, independent judgment, and the ability to influence stakeholders without direct authority. The ideal candidate is comfortable working in ambiguous environments, skilled at building clarity and alignment, and motivated by improving how teams operate and deliver for employees globally.

A Typical Day:
  • Own and manage a portfolio of cross-functional programs with global scope, driving delivery from inception through ongoing operation and continuous improvement
  • Develop and maintain program-level policies, processes, playbooks, and operating standards that enable the Workplace Ops team to deliver consistently across regions and functions
  • Lead cross-functional workstreams in partnership with teams across the organization, ensuring Workplace Ops priorities are clearly represented, aligned, and delivered
  • Identify gaps in current program offerings and proactively develop solutions, often without an established playbook
  • Build and scale operational tooling, workflows, and internal resources that improve team effectiveness and the consistency of the employee-facing experience
  • Develop measurement frameworks and synthesize data and feedback to assess program performance, identify improvement opportunities, and inform strategic decisions
  • Support the team's internal operating model by contributing to goal-setting, roadmap development, and team ways of working
  • Manage vendor relationships and provide direction where relevant to program delivery, ensuring alignment to Airbnb standards
  • Serve as a thought partner to Workplace Ops leadership on organizational priorities, team capacity, and program strategy
  • Communicate effectively across all levels of the organization, translating complex operational topics into clear guidance and actionable recommendations

Your Expertise:
  • 8-10+ years of experience in program management, workplace operations, or a closely related field
  • Demonstrated track record of independently owning and delivering multiple complex, cross-functional programs simultaneously
  • Experience managing programs with global reach, including stakeholder alignment across functions, regions, and seniority levels
  • Strong systems-thinking and process-design skills; ability to build structure and clarity in fast-moving, ambiguous environments
  • Proven ability to influence without direct authority across teams and organizational levels
  • Experience developing policies, playbooks, and operational tooling for distributed teams
  • Strong analytical skills; comfortable using data to measure program performance and drive decisions
  • Excellent written and verbal communication skills with the ability to tailor messaging to diverse audiences
  • Proficiency with program and project management tools (e.g., Airtable, JIRA, or equivalent)
  • Familiarity with AI tools and emerging technologies that improve operational workflows, with an ability to identify practical applications that drive efficiency and better decision making across programs
  • Customer service orientation and a commitment to delivering a high-quality employee experience
  • Comfortable operating with autonomy in a high-visibility environment with senior stakeholders

Your Location:

This position needs to be based in the San Francisco office as required by the business needs for the role.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$156,000-$193,000 USD

About Airbnb

Airbnb is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the Internet. The company connects travelers seeking authentic experiences with hosts offering unique, inspiring spaces. Whether the available space is a castle for a night, a sailboat for a week, or an apartment for a month, Airbnb is the easiest way for people to showcase these distinctive spaces to an audience of millions. By facilitating bookings and financial transactions, Airbnb makes the process of listing or booking a space effortless and efficient. With 4,500,000 listings in over 65,000 cities in 191 countries, the company offers the widest variety of unique spaces for everyone at any price point around the globe.

Airbnb Careers

Join the vibrant team at Airbnb, the world’s leading community-driven hospitality company, where innovation, leadership, and diversity training are at the heart of our professional ethos. At Airbnb, we offer more than just job opportunities; we provide a platform for growth, learning, and meaningful connections. Work You’ll Do Become a part of Airbnb’s dynamic team and contribute to reshaping the travel and hospitality landscape globally. Our commitment to innovation and cultural understanding sets us apart, allowing us to enhance the travel experience for millions of users worldwide. Lead with Innovation and Diversity At Airbnb, we believe in leading with innovation and embracing diversity. Our leadership is committed to fostering an inclusive environment where every team member can thrive. Diversity training is integral to our operations, ensuring that we continue to be a leader in creating inclusive travel experiences. Explore Professional Growth and Development Airbnb offers a wealth of career advancement opportunities, supported by robust training programs and professional development courses. Whether you’re looking for a full-time position or an internship, Airbnb empowers you to excel and grow your career to new heights. Join Our Global Team Work alongside a global team of passionate, creative, and solution-driven professionals. At Airbnb, we value the skills and perspectives of our diverse team members, and we continuously strive to leverage this collective power to innovate and lead in the industry. Benefits and Culture Airbnb is dedicated to providing its employees with a supportive and empowering work environment. Our benefits package is designed to enhance your life both inside and outside of work. Enjoy comprehensive health benefits, flexible working conditions, and unique perks that encourage a balance of work and life. Networking and Career Opportunities Expand your professional network within Airbnb through various networking events, mentorship programs, and collaborative projects. Our vibrant culture of connectivity opens doors to enriching career paths and professional relationships. Apply Now Ready to take the next step in your career? Explore the exciting job opportunities and internships available at Airbnb. We are actively hiring talented individuals who are passionate about making a difference in the world of travel. Visit our Careers Page Stay updated with the latest from Airbnb Careers by visiting our dedicated careers page. Discover new job openings, read about our company culture, and find tips for your resume and interview preparation. Join Airbnb and be part of a team that’s committed to redefining the future of travel through innovation, leadership, and a deep respect for diverse cultures and communities. Your journey to a fulfilling career starts here.
Learn more about Airbnb
Size
5,000 employees
Market Cap
$52.6 billion
Industry
Net Income
-$4.5 billion
Founded
2008
5 Year Trend
+29.3%
Revenue
$3.3 billion
NASDAQ

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