We are seeking a high-performancing Workplace Injury Advisor who operates with urgency to effectively manage claim durations, minimize organizational impact, and deliver elite-level case strategy.
In this position, you will lead the end-to-end management of occupational injury and illness claims, partnering with employees, leaders, unions, healthcare providers, and the Workers' Compensation Board (WCB) to support safe, timely, and sustainable return-to-work outcomes. You will apply your expertise in disability management, legislation, and case strategy to navigate complex situations, influence decisions, and balance employee well-being with operational needs.
As a Workplace Injury Advisor, you are a strategic consultant tasked with disrupting the status quo of injury management. We are looking for a professional who thrives on "moving the needle"-someone who views every claim as a challenge to optimize recovery while protecting the organization's operational continuity. If you have honed your skills in the fast-paced, results-driven private sector and are ready to apply that rigor to a complex municipal environment, we want to hear from you.
What will you do?- Lead the management of WCB claims from intake through resolution, including strategy development, monitoring, and coordination with key partners
- Develop and implement individualized return-to-work and accommodation plans aligned with medical restrictions and operational needs
- Collaborate with WCB, healthcare providers, leaders, and unions to support effective and timely claim progression
- Apply an inclusive, equity-informed approach to case management, recognizing and addressing barriers that may impact recovery and return-to-work outcomes
- Provide expert advice to leaders on workplace injury management, Duty to Accommodate, and complex case scenarios
- Identify and address barriers to recovery, including coordinating medical assessments and workplace adjustments
- Analyze claim trends and provide recommendations to support improved outcomes and reduce injury-related impacts
- Ensure compliance with applicable legislation, collective agreements, and corporate policies
Qualifications:- University degree in a Social Sciences or Health-related discipline OR a college diploma with Disability Management coursework (equivalent combinations of education and experience will be considered)
- Minimum 5 years of related professional experience in WCB case management, return-to-work coordination, or clinical practice
- Strong ability to interpret medical information, including conditions, treatment plans, duration guidelines, and functional restrictions
- Demonstrated experience managing complex cases and working within a multi-business partner environment (Direct experience in the private insurance, manufacturing, or construction sectors is highly preferred)
- Proven track record of reducing WCB premiums and successfully managing experience rating impacts
Assets:- Experience managing WCB claims in a complex or unionized environment
- Experience working with multiple business partners, including unions and operational leaders
- Certification such as Certified Disability Management Professional (CDMP) or Return to Work Specialist (RTWS)
- Private industry experience is an asset
Skills required for success:- Strong critical thinking and problem-solving skills, with the ability to navigate ambiguity and make sound decisions
- Excellent communication and relationship-building skills, with the ability to influence and collaborate effectively
- An understanding of the direct and indirect costs of injury and how case management impacts the bottom line
- Ability to manage competing priorities and complex caseloads in a fast-paced environment
- Ability to apply an equity, diversity, and inclusion lens when supporting employees and advising leaders
- High level of professionalism, discretion, and ability to manage sensitive information
- Analytical mindset with the ability to identify trends and provide actionable insights
- Alignment to our Cultural Commitments and Leadership Competencies ( https://bit.ly/4brRrXm )
- Embracing a culture of equity, diversity, reconciliation, and inclusion
- Applicants may be tested
Conditions of Employment:- Hire is dependent on Criminal Record Check satisfactory to the City of Edmonton, and there may be a cost associated with this requirement
Work Environment:- This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite
- This position is eligible for the EDO program (Earned Day Off)
Up to 3 permanent positions and 1 temporary full-time position for up to 11 monthsHours of Work: 36.90 Hours per week, Monday-Friday
Salary Range: $48.254- $60.319 (Hourly); $92,945.890 - $116,185.250 (Annually)
Recruitment Consultant: KE/SB
Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation
IND123
