About the Role: As a CBRE Workplace Experience, Senior Manager you will lead the delivery of hospitality-focused workplace experience services for one of our premier clients in the financial services sector. This hybrid position can be based in Richardson/Dallas, Los Angeles, or San Francisco, with a combination of in-office and remote work.
In this role, you will oversee workplace experience operations across 26 client office locations throughout the United States, ensuring a consistent and exceptional experience for employees, visitors, and stakeholders. You will manage employees and third-party service providers supporting functions such as Concierge, Reception, Meeting & Event Management, and administrative office services.
In this role, you will lead employee engagement and workplace experience initiatives, cultivate strong client partnerships, and ensure the consistent delivery of a hospitality-driven experience across a national portfolio of 26 office locations.
Oversee workplace experience operations across a national portfolio of 26 client office locations, ensuring a consistent, hospitality-focused experience for employees, visitors, and stakeholders.
What You'll Do: - Build and maintain trusted relationships with client stakeholders, serving as a strategic partner and aligning workplace services with business objectives.
- Lead employee relations and workplace engagement initiatives, fostering a positive, inclusive, and service-oriented culture across a geographically dispersed workforce.
- Drive continuous improvement efforts by identifying opportunities to enhance service delivery, operational efficiency, and the overall workplace experience.
- Lead contingency, business continuity, and succession planning efforts to ensure operational readiness and organizational resilience.
- Manage vendor relationships, service contracts, budgets, and cost-saving initiatives while maintaining high service standards.
- Apply broad business and operational expertise to solve complex challenges, influence strategic decisions, and improve existing processes and standards.
- Identify and resolve operational and service-related issues while understanding their broader impact across the client portfolio and organization.
- Oversee training initiatives and technology adoption to ensure Workplace Experience teams have the tools and resources needed to succeed.
- Lead, mentor, and develop Workplace Experience team members, including performance management, coaching, employee development, workforce planning, succession planning, and recruitment activities.
- Coordinate team activities, establish work schedules, assign priorities, cross-train staff, and track departmental goals and deadlines.
- Ensure compliance with safety standards, company policies, and workplace best practices.
- Model behaviors consistent with CBRE RISE values and promote a culture of collaboration, accountability, and service excellence.
- Support a geographically dispersed portfolio and client leadership team, with quarterly travel required.
What You'll Need: - High School Diploma or GED required. Bachelor's degree preferred. A combination of education and relevant experience will be considered in lieu of a degree.
- 5+ years of experience in Workplace Experience, Hospitality, Employee Experience, Corporate Services, Office Operations, or a related field, preferably supporting multiple locations.
- Strong hospitality mindset with a proven track record of delivering exceptional service and enhancing the employee and visitor experience.
- Experience leading teams in a client-facing environment, including employee relations, performance management, coaching, talent development, and workforce planning.
- Demonstrated ability to build trusted relationships with clients, stakeholders, and cross-functional partners while navigating sensitive or complex situations.
- Experience managing workplace operations, vendors, budgets, and service delivery across a geographically dispersed portfolio.
- Strong organizational, communication, problem-solving, and process improvement skills, with the ability to manage multiple priorities and drive operational excellence.
- Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
- Ability to travel quarterly to support client locations and business needs.
- Must be authorized to work in the United States without current or future sponsorship requirements.
Why CBRE? - Competitive Benefits: CBRE offers a comprehensive benefits package including medical, dental, and vision insurance, life insurance, disability coverage, and a 401(k) plan starting the first day of the month following your start date.
- Professional Development: We are committed to investing in our employees' growth and development through training programs, certifications, and mentorship opportunities.
- Career Advancement: CBRE is a global leader in commercial real estate services, providing ample opportunities for career progression and advancement within the company.
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Workplace Experience, Senior Manager position is $140,000 annually and the maximum salary for the Workplace Experience, Senior Manager position is $160,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
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