CBRE Group, Inc

Workplace Experience Manager - Sunnyvale, CA

CBRE Group, Inc • $80K — $105K *
Sunnyvale, CA 94087In-Person
Business Services
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree preferred; relevant experience can substitute for degree
  • 3-5 years experience in a similar role
  • Strong people management and leadership experience
  • Ability to handle sensitive and complex information
  • In-depth knowledge of Microsoft Office Suite
  • Extensive organizational skills and an inquisitive mindset

Responsibilities

  • Supervise and develop workplace experience team members
  • Manage daily activities and establish work schedules
  • Build and maintain trusted client relationships
  • Ensure efficient support delivery and suggest process improvements
  • Assess team and client training and technology needs
  • Negotiate and manage vendor partnerships and contracts
  • Coordinate event management services with third-party vendors

Benefits

  • Discretionary bonus eligibility based on performance
  • Opportunity for professional development and training
  • Collaborative workplace culture promoting CBRE RISE values
Full Job Description
About the Role
As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting and Event Management, and administrative office duties.

The Manager will be responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do

  • Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
  • Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
  • Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
  • Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.
  • Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
  • Develop vendor partnerships with the intention of cost-saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
  • Oversee programs run by third-party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services are billed accurately.
  • Ensure support provided by the team is efficient and consistent.
  • Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
  • Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.
  • Provide an events management service that includes the coordination of a range of events, ensuring the target audience is engaged and the message of the event is communicated properly.
  • Research and prepare site proposals based upon meeting requirements, as well as coordinate with landlord and required facilities-related third parties to support events.
  • Participate in event follow-up, including preparation and distribution of post-event surveys, tracking of expenses for final budgets, and appropriate archiving of event and meeting-related materials.
  • Coordinate feedback from business line stakeholders and client attendees to integrate into continuous improvement efforts.
  • Train and coach the Associate, Corporate Events, and Freelance staff to ensure that all internal and external programs and related materials present the brand consistently and follow the client's graphic standards, as well as serve as a consultant and mentor to administrative assistants who have event planning responsibility.
  • This is not a comprehensive list of job requirements, and additional tasks may be included.
What You'll Need

  • Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Bachelor's degree preferred with 3 to 5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
  • People management and leadership experience is preferred, including recruitment, training, development, mentoring, and appraising.
  • Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
  • Leadership skills to motivate the team and impact the quality, efficiency, and effectiveness of the job discipline and department.
  • In-depth knowledge of Microsoft Office products, including Word, Excel, and Outlook.
  • Extensive organizational skills with a strong inquisitive mindset.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Workplace Experience Manager position is $80,000 annually and the maximum salary for the $105,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.

About CBRE Group, Inc

CBRE is a vertically integrated global commercial real estate services and investment firm. The company was established in 1992 and is headquartered in Chicago, Illinois, United States.

CBRE Group, Inc Careers

Join the world-class team at CBRE Group, Inc, the global leader in real estate services and investment. At CBRE, we are committed to fostering a culture of innovation, diversity, and professional growth. Our team is composed of industry-leading experts who are passionate about shaping the future of real estate.

Work You’ll Do

At CBRE, you will have the opportunity to engage in transformative projects that reshape the landscape of modern real estate. Our professionals lead with expertise and a deep understanding of industry needs, making CBRE the epitome of excellence in the real estate sector.

Explore Job Opportunities and Internships

Whether you're starting your career or looking to make a significant impact in the real estate industry, CBRE offers a range of job opportunities and internships that will harness your skills and expand your horizons. From positions in management to roles in research and analytics, your perfect job awaits.

Innovate and Lead

Join a team where innovation and leadership go hand in hand. CBRE empowers its employees to take the lead on projects, encouraging a culture of leadership that permeates every level of the company. With CBRE, you can transform your career trajectory through meaningful work that drives the real estate market forward.

Professional Growth and Development

CBRE is dedicated to the professional growth of its employees. With comprehensive diversity training and leadership development programs, we ensure that every team member has the resources to succeed. Our commitment to professional development is unmatched, offering continuous learning opportunities and career advancement.

Benefits and Culture

At CBRE, we understand that our employees are our greatest asset. That’s why we offer competitive benefits that support both your professional and personal life. Our inclusive culture champions diversity, encouraging a workplace where every voice is heard and valued.

Networking and Career Advancement

Enhance your career through CBRE’s vast networking opportunities. Connect with industry leaders, participate in global conferences, and engage in groundbreaking projects. Our robust networking channels foster connections that lead to dynamic career opportunities and lasting professional relationships.

Join Our Team

Ready to advance your career at CBRE Group, Inc? Explore our current job openings and find out how your skills and interests align with our needs. We are always on the lookout for passionate, creative, and solution-driven team players.

Stay Connected

Keep up to date with the latest from CBRE careers by subscribing to our job alert emails. Tailor your subscription to receive updates that match your career preferences and discover the exciting opportunities that await.

Apply Now

Start your journey with CBRE today. Submit your resume, prepare for your interview, and get ready to join a company where your career will flourish. Let’s build a better future together.

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At CBRE Group, Inc, we don’t just offer jobs—we offer careers that make a difference. Join us and be a part of our journey to shape the world of real estate.
Learn more about CBRE Group, Inc
Size
105,000 employees
Market Cap
$23.8 billion
Industry
Real Estate & Construction
Net Income
$751.9 million
Founded
1906
5 Year Trend
+9.8%
Revenue
$23.8 billion
NASDAQ
CBRE
* Ladders Estimates

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