Workplace Experience Manager (Hands-On / Working Manager)We are seeking a dynamic and hands-on Workplace Experience Manager to lead day-to-day operations while elevating the overall client and employee experience across one or more client sites. This is a working manager role, ideal for someone who thrives in a fast-paced environment, leads by example, and is equally comfortable rolling up their sleeves as they are driving strategy.
Compensation: $105,000 annuallyAbout the RoleThe Workplace Experience Manager plays a pivotal role in delivering exceptional service through strong client relationship management, operational leadership, and team oversight. This individual is responsible for creating an engaging, hospitality-driven workplace while ensuring operational excellence, client satisfaction, and long-term retention within a high-growth environment.
Managing a team of up to 25 employees, this role requires a balance of leadership presence and hands-on execution. The Workplace Experience Manager will actively support daily operations while also driving performance, service innovation, and continuous improvement.
Key Responsibilities- Lead and actively participate in day-to-day workplace operations, ensuring a seamless and elevated experience
- Build and maintain strong client relationships, serving as the primary point of contact for service delivery
- Oversee and develop a high-performing team, providing coaching, guidance, and support in a working supervisor capacity
- Drive service excellence across reception, hospitality, facilities coordination, and workplace services
- Monitor and manage key performance metrics, service levels, and operational targets
- Identify opportunities for process improvement, innovation, and enhanced client experience
- Support business growth initiatives, including identifying opportunities to expand services
- Manage budgets, vendor relationships, and financial performance to align with client expectations
- Provide thought leadership on workplace trends, hospitality standards, and best practices
What We're Looking For- Bachelors Degree
- Proven experience in workplace experience or corporate hospitality,
- Prior experience managing teams, ideally 10-25 employees, in a hands-on leadership role
- Strong client-facing skills with the ability to build trust and drive satisfaction
- Operationally strong with the ability to multitask, problem-solve, and execute in real time
- Financial acumen and experience managing budgets and vendors
- A proactive, solutions-oriented mindset with a passion for creating exceptional environments
If you're a leader who thrives on being in the action, building strong teams, and creating standout workplace experiences, this role offers the opportunity to make a measurable impact every day.
