About this role

The Workplace Experience Manager owns the day-to-day experience of Faire's San Francisco office experience - ensuring the workplace is reliable, well-run, and reflective of Faire's culture, so teams can do their best work.

You'll lead the daily operations for the SF office: managing vendors and the workplace budget, overseeing an on-site Workplace Concierge, providing light-touch IT support, and designing meaningful moments - from everyday touches to signature events - that reinforce Faire's culture and priorities. This role blends hospitality with operational discipline and calls for both hands-on execution and systems thinking. You'll partner closely with your leader on strategy, major budget tradeoffs, while owning how the office actually runs day-to-day.

This role reports to the Sr. Manager, Global Workplace Experience, and requires full-time presence in our San Francisco office five days per week.
What you'll do
Workplace Operations & Facilities

• Own daily operations of the San Francisco office, ensuring the space is safe, clean, organized, and fully functional.
• Serve as the primary liaison to building management for facilities and maintenance; on-site point of contact for repairs, improvements, and vendor access
• Manage and direct the on-site Workplace Concierge and Mailroom Lead, setting clear priorities and service standards.
• Maintain office documentation and operational playbooks aligned with global standards.
• Monitor and respond to workplace-related requests (Jira, Slack, email) with urgency and follow-through.

Vendor Management & Budget Accountability

• Manage all workplace vendors (janitorial, porter, catered lunch & pantry program, plant services, mailroom, etc.), holding partners accountable to defined quality and service expectations.
• Own the San Francisco workplace budget, tracking budget vs. actuals and ensuring spend aligns with strategic priorities.
• Make thoughtful trade-offs to remain within budget while maintaining experience standards.
• Partner with Procurement and global Workplace leadership to drive consistency, efficiency, and smart cost management.

Community & Signature Events

• Plan and execute quarterly signature events and customer visits in San Francisco, including community give-back days, team onsites, and more.
• Lead the planning & execution of the annual end-of-year celebration.
• Create inclusive, well-executed experiences that strengthen connection and reinforce culture.
• In partnership with the Employee Experience and People Ops teams, coordinate the first-day experience for new hires.

IT & Technical Support (On-Site)

In partnership with IT:

• Provide first-line support for basic technical issues (equipment restarts, room troubleshooting, meeting setup).
• Support company-wide meetings and high-visibility events from a technical standpoint.
• Triage and respond to Jira tickets, escalating when necessary.
• Ensure conference rooms and shared technology are reliable and meeting-ready.

Qualifications

• 3-6 years of experience in Workplace, Facilities, Office Operations, Hospitality, or a related field
• Experience supporting the operations of a high-traffic office with multiple vendors
• Demonstrated experience managing vendors and owning a budget
• Comfortable providing basic IT troubleshooting and supporting AV systems
• Strong project management skills, including event execution
• Experience managing on-site staff or contractors preferred
• Highly organized, detail-oriented, and able to operate independently.
• Clear communicator who works effectively across teams and with external partners
• Proficiency with Google Workspace, Slack, Jira, and related tools
• Bonus: experience working within a global workplace team

Salary Range:

San Francisco: the pay range for this role is $104,000 - $143,000 per year.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

Hybrid Faire employees currently go into the office 3 days per week on Tuesdays, Thursdays, and a third flex day of their choosing (Monday, Wednesday, or Friday). Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting.


Faire was founded in 2017 by a team of early product and engineering leads from Square. We're backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog.