The Opportunity We are currently seeking a Workplace and Facilities Coordinator for our
New York City office, tasked with overseeing approximately 100,000 RSF of downtown core office space and providing support to a team of 500 staff. This role will also involve supporting our offices in the eastern region, spanning
New York, New Jersey, Boston, Chicago, and Washington DC. We are seeking a candidate eager for growth, with opportunities to develop their skills towards a long-term managerial position.
New York Office - Assist in managing workload, coverage, and quality of work for the New York Facilities team while ensuring the day-to-day operations are in alignment with the framework, processes and best practices developed by the regional Facilities team.
- Main point of contact for all Facilities Management related matters for the NY office, and responsible for building, maintaining, and developing positive relationships with landlord, property managers, building engineers, building security and other building staff.
- Oversee soft services and manage relationship, service level agreements (SLA) and key performance indicator (DPI) for vendors.
- Act as a Health & Safety Site Leader for the NY office, managing safety responsibilities such as conducting quarterly H&S meetings, coordinating training, and ensuring emergency equipment is inspected.
- Support the work-order system, ensuring work requests are appropriate and carried out according to departmental procedures with a strong focus on hospitality to boost employee engagement. Respond to complaints in a detailed and expedient manner.
- Oversee the delivery of maintenance and repair services. Assist with maintaining contracts/agreements with vendors, ensuring service level agreements are met and addressing any concerns.
- Support the departmental Operating and Capital budgets by assisting in estimating, controlling, and tracking expenses while meeting annual assigned targets and identify areas for optimization.
- Perform New Hire orientations.
- Update floorplans and occupancy records.
- Maintain the FM intranet page.
- Assist in handling office security systems and providing building and office access cards.
- Contribute to identifying and implementing sustainability initiatives.
East Geography - Manage the delivery of Facilities Management services located in Arup's offices in the East Geography (New York City, New Jersey, Boston, Washington D.C., and Chicago).
- Responsible for providing adequate spaces that are conducive to productivity and aligned with local, provincial, and other statutory regulations.
- In conjunction with the regional Facilities team, develop and implement processes, standards, best practices, initiatives, etc.
- Responsible for management, supervision, and professional development of the Facilities team members in the Arup offices in the East Geography.
- Undertake other regional Facilities Management responsibilities on an as needed basis.
Periodic travel required.
Skills - Minimum of 4 years of proven experience in Facilities Management or Coordination experience in a professional services environment.
- Proven supervisory experience.
- The ability to juggle and prioritize effectively, balance assigned work and exceptional organization skills required for our constantly evolving environment.
- Experience in SAP Concur is a plus but not required.
- Associates Degree or higher in a related field preferred.
- Bilingual English/Spanish preferred.
- Customer service oriented.
Please note that all applicants must apply directly via the job portal. If this role is not quite what you are looking for, but you are interested in other opportunities for a future with purpose, please sign up to our Talent Community is where you will be kept up to date with roles suitable for you to shape a better world.
What we offer you At Arup, we care about each member's success, so we can grow together.
Guided by our values, we provide an attractive total reward package that recognizes the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive - through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do.
We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup's legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.
Benefits that Work - At Arup, we have a comprehensive and valuable benefits program that works for our employees and their families while keeping costs low. These benefits provide health and welfare security for you as well as paid time off for rest and renewal. As a member of Arup, everyone shares in our success through a global profit share scheme (payments are dependent on the firm's financial performance). Our Global Profit Share Plan (paid bi-annually) provides an opportunity for you to share in the success of the Firm. As a valued employee of Arup, you can also choose to participate in our 401(k) plan with up to 10% company match to help you save for your future
Flexible Working - We believe that flexible arrangements create a more inclusive way of working that supports our diversity and the wellbeing of our people. Options for alternative schedules and the ability to work outside of the office for a portion of your workweek are available
Hiring Range - The good faith base salary hiring range for this job if performed in New York is $93,000 to $105,000 per year. This range is commensurate with experience, educational background, and skill level. Benefits are not included in the base salary. Please note hiring ranges for candidates performing work outside of New York will differ.
Our application process We will be reviewing our candidates for this position on a rolling basis. Once you have applied you will be evaluated and potentially moved on to the next round, at which point a member of the talent resourcing team will reach out to you directly.
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