As a
Senior Technical Implementation Consultant, you will work to deliver our WorkForce Software (WFS) Suite (Time, Scheduling, Integrations, etc.) in a way that solves the unique business challenges for each client.
You will spend your day working with project teams to ensure our suite of products are being developed to comply with clients' needs and are delivered successfully by configuring the software. A
Senior Technical Implementation Consultant performs coding, debugging, testing, and troubleshooting. You will continue to develop your skills in consulting, leadership, client relationships, and the knowledge of our products by taking training courses and maintaining certifications.
To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. In person, over the phone and in writing, your communication style is clear and easy for our clients to understand and act on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
Ready to #MakeYourMark?
Apply now!What you'll do: What you can expect on a typical day:- Configure the WorkForce Software (WFS) Suite (e.g. Time, Scheduling) according to the client business requirements using proprietary programming language similar to JavaScript, HTML, or other scripting tools
- Create complex formulas that leverage mathematical and/or programming skills for new requirements or to correct issues with existing configuration
- Participate in business requirement gathering and refinement with other consultants and occasionally involving client engagement. This includes providing technical expertise during the creating and maintaining of business requirement documents, use cases, and process diagrams
- Comprehend the WorkForce Software Product configuration requirements e.g. best practices, customizing templates, troubleshooting errors
- Understand the project scope and implementation approach while identifying and escalating out of scope requirements to key stakeholders
- Guide complex issues including administrative and configuration challenges
- Communicate roadblocks and seek out guidance in a timely manner
- Perform unit and system testing of configured application and ensure test cases pass as described by their requirements
TO SUCCEED IN THIS ROLE: - 4-6 Years experience in software implementations
- Minimum 3-5 years' experience with programming language, preferably JavaScript
- Experience in implementing or training on a packaged software system or highly complex internally developed application
- Intermediate to advanced Microsoft Office skills with a strong emphasis on Excel
- Understand waterfall and agile methodologies, frameworks, and practices in a services delivery role
- Associates would have a hybrid schedule of 3 days in the office and 2 days remote in one of our ADP/WorkForce offices.
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
- Experience noted above, OR
- Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue
Bonus points for these: - Knowledge and experience with WorkForce Software programming language
- Knowledge and experience with SQL to troubleshoot data issues
- Strong comprehension of implementation principles and lifecycles
- Demonstrates technical aptitude to learn quickly and adapts to new circumstances
- Ability to work on a dynamic, client-focused team and establish excellent working relationships
- Familiarity with or background in HR, Payroll, or Workforce Management
- Experience providing application support for complex software systems
