Job Summary

The Workflow Automation Lead is an individual contributor within the Process Optimization team, supporting the design, build, and optimization of workflow solutions alongside adjacent automation tools. Reporting to the Automation Product Manager, this role translates business needs into scalable workflow solutions, partners with cross-functional stakeholders, and supports measurable business outcomes that improve efficiency, quality, and the overall client and team member experience.

Salary

The salary range for this position is $98,400/Yr. - $199,00/Yr.. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.

Key Accountabilities

Value Delivery & Outcomes

• Support delivery of business value through workflow solutions
• Help define clear goals, success metrics, and benefit tracking for assigned initiatives
• Ensure solutions deliver measurable improvements (e.g., efficiency, cycle time, revenue generation, quality, experience)
• Provide regular updates on progress, risks, and outcomes against agreed-upon metrics

Delivery Enablement & Execution Support

• Support, development & delivery activities for workflow initiatives by helping clarify requirements, document decisions, track dependencies, and keep assigned work moving forward.
• Apply established delivery standards, agile routines, documentation practices, and governance expectations in alignment with the Automation Product Manager and enterprise automation strategy.
• Contribute to continuous improvement by identifying practical opportunities to simplify processes, reduce friction, and improve user experience.

Workflow & Solution Delivery

• Translate business needs into workflow solution requirements and delivery plans leveraging workflow and automation tools
• Partner with Process Optimization to identify inefficiencies, handoffs, and automation opportunities

• Ensure solutions are scalable, secure, and aligned with enterprise architecture

Intake, Prioritization & Execution

• Support demand intake and prioritization for workflow solutions in partnership with the Automation Product Manager

• Balance quick wins with strategic initiatives

• Support agile delivery activities from concept through deployment

Platform Strategy & Enablement

• Contribute to workflow strategy by identifying opportunities to complement automation and AI with scalable solutions that enhance internal operations as well as sales and service journeys.
• Collaborate with IT, Architecture, and Automation COEs to align tools and standards
• Evaluate new platform features and capabilities for business value

Stakeholder Partnership

• Partner with Sales, Service, Operations, Technology, and Enablement stakeholders to understand needs and support solution delivery
• Communicate assigned work, dependencies, risks, and value realization clearly to stakeholders and leadership
• Ensure solutions deliver measurable outcomes (cycle time, capacity, experience)

Key Competencies for Position

• Supports change by communicating clearly and encouraging practical, creative problem solving.
• Communicates transparently and tailors messages to business, technical, and leadership audiences.
• Shares knowledge, follows standards, and contributes to consistent delivery practices.
• Connects assigned work to broader organizational goals and escalates barriers that may impact execution.
• Partners inclusively with stakeholders and supports ONB’s culture and DEI commitments.
• Demonstrates accountability and models ONB’s values in daily work and stakeholder partnership.

Qualifications and Education Requirements

• 5+ years of experience supporting or delivering workflow platform and automation solutions
• Experience supporting cross-functional delivery efforts or workflow initiatives preferred
• Strong experience translating business needs into technical solutions
• Demonstrated ability to support measurable outcomes, track progress, and manage work to defined metrics

Key Measures of Success/Key Deliverables:

• Revenue & Organic Growth Enablement – support workflow solutions that improve sales effectiveness, increase capacity, improve conversion rates, or reduce cycle time.
• Measurable Business Value Delivery – help deliver and track outcomes such as capacity, cycle time, quality, experience, and revenue generation.
• Adoption & Enablement – support strong user adoption of workflow solutions by helping deliver intuitive, well-supported experiences.
• Delivery Performance & Execution – support prioritized work to enable timely delivery and expected value realization.
• Platform Health & Scalability – Ensure workflow solutions are stable, scalable and secure.