Work You'll Do

As a Delivery Senior Consultant on the team, you will be responsible for:

• Serving as the primary point of contact for Workday HCM and FINs Application Managed Services (AMS)/Operations & Maintenance (O&M)
• Leading day-to-day delivery of Workday AMS support services across HCM and FINs
• Overseeing incident, problem, and request management activities, including triage, root-cause analysis, prioritization, escalation, and end-to-end resolution of production issues
• Partnering with functional, technical, and client stakeholders to design, test, and deploy Workday enhancements and fixes that improve system performance, usability, and operational effectiveness
• Coaching and coordinating a team of 6-8 delivery resources, driving accountability, quality, knowledge sharing, and continuous process improvement

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

The Team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Insights, Innovation, & Operate offering provides key aspects of our clients' businesses with technology, data, and deep technical and human capabilities. Innovates and delivers creative, industry-centric solutions that streamline work and accelerate speed-to-value.

This opportunity sits within our Deloitte Center model, which is dedicated to driving impactful business services. It leverages Deloitte's scale and talent, as well as a center delivery model to provide high-quality, cost-effective service with standardized processes and procedures to serve businesses across Deloitte.

The Deloitte Center Model has a small-business feel with a big-business impact. With the resources of Deloitte and a community feel, the center model provides high-quality services to our clients. Center professionals work out of one of our specific Deloitte locations, and each location presents dynamic career opportunities for professionals to focus on their work with nominal travel requirements.

Qualifications

Required:

• 5+ years of professional experience delivering Workday solutions
• 2+ years of AMS/O&M support experience with Workday HCM and/or FIN
• 1+ years of experience with leading the troubleshooting, optimization, and maintenance of Workday systems
• Actively Workday HCM Certified
• Bachelor's degree
• Center Location & Travel Requirements:
• Hybrid Work Model: Operate under a hybrid system requiring residence within a commutable distance to one of the Center locations (Gilbert, Lake Mary, or Mechanicsburg) or Geo-Hub locations (Atlanta, Charlotte, Dallas, Houston, and Philadelphia)
• Co-location Expectation: Spend up to 30% of working time co-located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, and Moments That Matter at a Deloitte Center location, Geo-Hub location, approved site, or project location
• Travel Requirement: Maximum of 10% overnight travel for client or project purposes
• Relocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred:

• Experience with Workday AMS/O&M for government clients
• Prior management consulting experience