Job OverviewWe are seeking a seasoned Workday Payroll, Time Tracking, and Absence Lead to support our Application Management Services (AMS) clients who are live on Workday. In this client-facing role, you will lead ongoing support, system optimization, and continuous improvement efforts for multiple clients. You will act as a trusted advisor-helping clients maintain operational excellence, stay compliant, and realize long-term value from their Workday investment.
Responsibilities- Lead Workday post-production support services for Payroll, Time Tracking, and Absence modules across a portfolio of clients.
- Serve as the primary point of contact and strategic advisor for client stakeholders, addressing escalations, resolving complex issues, and guiding clients through system updates and enhancements.
- Develop strong client relationships, understanding each organization's policies, business cycles, and compliance requirements to provide tailored recommendations and support.
- Manage day-to-day support activities: triage tickets, troubleshoot issues, and oversee timely resolution in alignment with SLAs.
- Own Workday release management: analyze feature updates, assess client impact, and coordinate testing and deployment with client teams.
- Identify opportunities to improve client processes and system configuration for efficiency, accuracy, and compliance.
- Mentor and lead junior consultants and support analysts, ensuring consistent delivery of high-quality client service and knowledge transfer.
- Coordinate with Workday and third-party vendors on behalf of clients for issue resolution and system enhancements.
Qualifications- 2+ years of Workday experience, with deep functional expertise in Payroll, Time Tracking, and Absence.
- Experience in a managed services model.
- Demonstrated experience in a client-facing or consulting role, providing ongoing Workday support and advisory services.
- Strong understanding of payroll operations, U.S. tax compliance, time calculation rules, and absence/accrual policies.
- Experience leading Workday release assessments and regression testing in a multi-client environment.
- Ability to manage multiple clients simultaneously, balancing support demands and strategic initiatives.
- Excellent communication, presentation, and relationship management skills.
- Workday certification preferred.
At Impact Advisors, we are committed to transparency and equity in our compensation practices. The compensation for this role includes a salary range of $95,000 - $173,000.
For salaried positions, this role may also be eligible for an annual performance bonus. Additional benefits and perks may also be available, depending on the position and employment terms. This range reflects consideration of several factors, including skills, experience, training, certifications, and organizational needs.
