Workday Analyst who will be responsible for providing Tier 2 functional support for the Workday system.
This position involves resolving and addressing complex issues and support with the HR systems within the Copeland business units, in a global, multi-divisional business environment.
Responsibilities:- Assist in the configuration and maintenance of Workday modules to meet business requirements.
- Provide Tier 2 functional support for Workday, addressing and resolving user issues and inquiries.
- Troubleshoot and resolve complex system issues related to Workday modules such as HCM, Recruit, Compensation, Talent and Learning with a strong focus on Advanced Comp and Benefit module support.
- Collaborate with Tier 1 support, IT, HR COEs, and other groups to advance and resolve issues as required.
- Conduct root cause analysis and implement solutions to prevent recurrence of issues.
- Participate in system upgrades, testing, and implementation of new features and functionalities.
- Maintain documentation of support activities, issue resolutions, and system configurations.
- Stay updated on the latest Workday updates, industry trends, and standard methodologies to provide informed support and recommendations.
- Adheres to the defined processes and procedures as well as the company's policies.
- Performs other tasks assigned by the direct manager or management, in connection with the responsibilities of the position or compliance with the law.
Requirements- Bachelor's degree in Information Technology, Human Resources, Business Administration, or a related field.
- Minimum of 2-3 years of experience in Workday functional support or a similar role.
- Strong knowledge of Workday modules, including HCM, Recruit, Compensation, Benefits, Talent and Learning.
- Experience with system configuration, testing, and implementation.
- Excellent problem-solving and analytical skills.
- Good communication and interpersonal skills, with the ability to interact effectively with end-users and technical teams.
- Ability to work independently and as part of a team in a global and extremely fast-paced environment.
- Ability to work effectively in a team environment.
- Excellent organizational, interpersonal, and written communication skills.
- Must be fully authorized to work in the United States without sponsorship now or in the future.
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