Kainos

Workday AMS Service Manager

Kainos • $100K — $130K *
Indianapolis, IN 46227In-Person
Enterprise Technology
Less than 5 years of experience
Reposted 1 month ago
Job Overview by Ladders

Qualifications

  • Proven experience in systems implementations and post deployment service delivery within a consulting context.
  • Full lifecycle project management experience, including all phases from design to go-live and service management.
  • Adherence to service management practices and understanding of ISO standards.
  • At least two years in a project management or service delivery role within IT services or consulting environments.
  • Strong commercial management and negotiation skills with a customer-centric approach.

Responsibilities

  • Oversee post deployment service delivery for global Workday programs from pre-sales to ongoing service.
  • Serve as the primary liaison between client teams and Kainos functional and technical teams.
  • Provide domain expertise in areas like HCM and Payroll, offering insights and leadership to clients.
  • Manage project planning, resourcing, milestone tracking, and overall customer satisfaction.
  • Lead blended teams, ensuring knowledge sharing and an integrated delivery approach.
  • Establish objectives and contracts with clients, aligning on expectations and deliverables.
  • Document business requirements and processes to ensure clarity and facilitate knowledge transfer.

Benefits

  • Opportunities for professional development and career progression.
  • Exposure to diverse and innovative Workday implementations.
  • Collaborative work environment with blended teams.
  • Access to a network of experienced professionals and industry experts.
  • Flexible working arrangements, enabling remote engagements.
Full Job Description
MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS: As a Workday Service Manager at Kainos, you will be responsible for ensuring the successful post deployment service delivery of Workday solutions for clients by working closely with client business teams and internal sales and delivery teams to define the scope, objectives and approach of solutions that are fit for purpose and commercially viable. This is a senior position accountable for the entire delivery lifecycle Your key responsibilities include:
  • Commercially managing the post deployment service delivery of global Workday programs from pre-sales through service design and onboarding into AMS (Application Management Services) and ongoing service provision and continuous improvements.
  • Acting as the key client interface between functional and technical teams and the client.
  • Pragmatically offering domain experience (HCM, Fins, Payroll or where relevant to a Workday Capability) to provide functional insight and thought-leadership.
  • Managing all aspects of post deployment service delivery including project planning, resourcing, milestone tracking, commercial management and customer satisfaction.
  • Leading and supporting blended teams of colleagues, client and partner resources to share knowledge and develop an integrated delivery ethic.
  • Agreeing objectives, outputs, milestones, timescale with client, together with associated contract and commercial terms.
  • Identifying requirements, business processes, application configurations, testing plans and other artefacts to be documented to ensure shared understanding and facilitate knowledge transfer.
  • Creating well structured & accurate deliverables and presenting to client steering level groups to secure proposed recommendations and agreement.
  • Identifying and actioning appropriately opportunities to win business, including negotiating and closing at a senior client level.
MINIMUM (ESSENTIAL) REQUIREMENTS:
  • You will be an established manager of systems implementations with direct experience in the successful [post deployment service] delivery of IT solutions within a consulting environment, coupled with exceptional personal drive and ambition to progress your career.
  • Full lifecycle project management experience, from initial opportunity through to requirement development / definition, functional solution design, implementation, data-migration, system testing, user acceptance testing, go-live and service management.
  • Experience of adhering to service management disciplines, service level agreements and ISO standards.
  • Experience of working in a commercial support environment.
  • Two years of [Project Management / post deployment service delivery] experience with a consulting / IT services environment.
  • Strong commercial management, influencing and negotiation skills.
  • Excellent customer focus, able to assess customer needs, build relationships and manage customer expectations. You will know when to push back, when to escalate, and when to go above and beyond to satisfy a customer
  • Strong communicator, able to communicate with customers and colleagues with impact, credibility and empathy, including in a remote working situation. Sound ability to formally present to senior Client audiences
  • Strong business writing skills with experience in the production of business cases, requirement documentation, tender documents, contracts, statements of work and change requests.
  • Demonstrable success in identifying and taking appropriate action on opportunities for additional business.
  • Ability to provide effective pre-sales support as required, including devising and costing viable, winning solutions working closely with a sales team.
  • Sound commercial judgement, with a proven track record in the execution of contract and commercial terms applying to the project.
  • Commercial experience of running a team with experience in managing distributed teams.
  • Good team player, with a willingness and ability to act as a role model within the capability and mentor and/or lead and manage people
  • Ability to make sound decisions under pressure, taking a balanced view of client demands and Kainos commercials
  • A positive "can do" attitude towards the commercial, technical and staffing challenges facing Kainos
  • Able to implement improvements in tools and/or processes to help the practice
  • Able, if required, to travel to customer sites in the same region (minimal out of region travel may also be required)
DESIRABLE:
  • Working with Workday or other SaaS delivery methodologies
  • ITIL (or similar) certification
  • Experience of managing, mentoring and developing teams
  • Strong functional domain expertise including areas such as core HR and Finance including Payroll.

About Kainos

Future plc is an international multimedia company established in the United Kingdom in 1985. The company has over 220 brands that span magazines, newsletters, websites, and events in fields such as video games, technology, films, music, photography, home, and knowledge. Future was described by The Guardian in September 2022 as "one of Europe’s biggest and most successful digital media companies". Zillah Byng-Thorne has been CEO since 2014. The company is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index.
Learn more about Kainos
Industry
Information Technology
* Ladders Estimates

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