Job Title:Remote Live Chat Support RepresentativeCompany: Horizon NJ HealthLocation: Remote (Home-Based)Employment Type: Full-TimeSalary: $32.00 - $45.00 USD per hourJob OverviewIn this full-time, remote role, you will be the first point of contact for our members, providing timely and accurate support through our live chat platform. You will play a crucial role in ensuring a positive and supportive experience for our members.
Responsibilities - Respond promptly and professionally to member enquiries via live chat.
- Provide accurate information regarding healthcare services, benefits, preventive care, and wellness programmes.
- Assist members with resolving issues, navigating our services, and answering policy-related questions.
- Escalate complex cases to the appropriate department while ensuring a seamless member experience.
- Maintain detailed and accurate records of all member interactions within our CRM system.
- Adhere to all company policies, procedures, and data protection regulations to ensure member confidentiality.
- Collaborate effectively with team members and other departments to achieve service excellence.
- Meet and exceed performance targets related to response times, accuracy, and member satisfaction.
Qualifications - Proven experience in a customer service or support role, preferably with experience in live chat communication.
- Exceptional written communication skills, with a strong command of English grammar and punctuation.
- Excellent typing speed and accuracy, with the ability to manage multiple chat conversations simultaneously.
- Strong problem-solving skills and the ability to think critically and remain calm under pressure.
- A high degree of empathy and a genuine passion for helping others.
- Self-motivated and disciplined, with the ability to work independently in a remote environment.
- Proficiency in using standard office software and experience with CRM systems is advantageous.
- A private, quiet workspace and a reliable, high-speed internet connection are essential for this role.
- Experience in the healthcare or managed care industry is highly desirable but not essential.
Locations Kansas City
