Work From Home Live Chat Support Representative

Burjline Builders

• $66K — $93K *
Kansas City, MO 64118In-Person
Healthcare
Less than 5 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • Proven experience in customer service, especially via live chat.
  • Exceptional written communication skills with strong grammar.
  • Excellent typing speed and accuracy, able to handle multiple chats.
  • Strong problem-solving skills with calmness under pressure.
  • A high degree of empathy and a passion for helping others.
  • Self-motivated with the ability to work independently and remotely.
  • Experience with CRM systems is a plus.

Responsibilities

  • Respond promptly to member enquiries via live chat.
  • Provide accurate information about healthcare services and benefits.
  • Assist members in resolving issues and navigating services.
  • Escalate complex cases to the appropriate department.
  • Maintain detailed records of all member interactions.
  • Adhere to company policies and data protection regulations.
  • Collaborate with team members to ensure service excellence.

Benefits

  • Full-time remote work opportunity.
  • Focus on service excellence and member satisfaction.
  • Work within a supportive team environment.
  • Opportunity to help others in the healthcare field.
Full Job Description
Job Title:Remote Live Chat Support Representative

Company: Horizon NJ Health

Location: Remote (Home-Based)

Employment Type: Full-Time

Salary: $32.00 - $45.00 USD per hour

Responsibilities

  • Respond promptly and professionally to member enquiries via live chat.
  • Provide accurate information regarding healthcare services, benefits, preventive care, and wellness programmes.
  • Assist members with resolving issues, navigating our services, and answering policy-related questions.
  • Escalate complex cases to the appropriate department while ensuring a seamless member experience.
  • Maintain detailed and accurate records of all member interactions within our CRM system.
  • Adhere to all company policies, procedures, and data protection regulations to ensure member confidentiality.
  • Collaborate effectively with team members and other departments to achieve service excellence.
  • Meet and exceed performance targets related to response times, accuracy, and member satisfaction.

Qualifications

  • Proven experience in a customer service or support role, preferably with experience in live chat communication.
  • Exceptional written communication skills, with a strong command of English grammar and punctuation.
  • Excellent typing speed and accuracy, with the ability to manage multiple chat conversations simultaneously.
  • Strong problem-solving skills and the ability to think critically and remain calm under pressure.
  • A high degree of empathy and a genuine passion for helping others.
  • Self-motivated and disciplined, with the ability to work independently in a remote environment.
  • Proficiency in using standard office software and experience with CRM systems is advantageous.
  • A private, quiet workspace and a reliable, high-speed internet connection are essential for this role.
  • Experience in the healthcare or managed care industry is highly desirable but not essential.


Locations Kansas City
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Burjline Builders

More Healthcare Jobs

Find similar Work From Home Live Chat Support Representative jobs:

NationwideKansas City, MO